LM
Lesetja M
1 reviews | Active since Feb 2022
09 Feb 2022, 10:03
Withdrawal Nightmare
I processed my withdrawal on the 03 February 2022 and still to date, I haven't received my money. It has become clearer and clearer by the day that Betway South Africa is refusing paying out withdrawals. I spoke to a Betway Consultant on the chat tab and he indicated that he doesn't know why my withdrawal is not being processed. He escalated the matter and said I should wait for 24 to 48 hours. That too has passed. How is it possible that such a big company like Betway is allowed to carry on with such unfair practices?
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Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
09 Feb 2022, 10:55Hi Lesetja, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards,Betway Team
Betway - South Africa's reply09 Feb 2022, 10:55
Official
Hi Lesetja, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards,Betway Team
LM
Lesetja M's updateReviewer Update
10 Feb 2022, 08:27Hi,
I have submitted all the required documents on the 09th February 2022. I hope I'll hear from you regarding the resolution of this matter.
Regards
LesetjaM
I have submitted all the required documents on the 09th February 2022. I hope I'll hear from you regarding the resolution of this matter.
Regards
LesetjaM
LM
Lesetja M's update10 Feb 2022, 08:27
Reviewer Update
Hi,
I have submitted all the required documents on the 09th February 2022. I hope I'll hear from you regarding the resolution of this matter.
Regards
LesetjaM
I have submitted all the required documents on the 09th February 2022. I hope I'll hear from you regarding the resolution of this matter.
Regards
LesetjaM
Betway - South Africa's replyOfficial
10 Feb 2022, 12:57Hi Lesetja,
Thank you for your review and for your patience in awaiting a follow up from us.
We appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that your account document has now been approved and your withdrawal request is in process to be paid, this will be done today.
We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that your account document has now been approved and your withdrawal request is in process to be paid, this will be done today.
We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
Betway - South Africa's reply10 Feb 2022, 12:57
Official
Hi Lesetja,
Thank you for your review and for your patience in awaiting a follow up from us.
We appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that your account document has now been approved and your withdrawal request is in process to be paid, this will be done today.
We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow up from us.
We appreciate the time in allowing us to clarify and resolve this matter for you.
Please note that your account document has now been approved and your withdrawal request is in process to be paid, this will be done today.
We thank you again and hope that your future experience with Betway will be much improved going forward. Regards, Betway Team