SM
SABELA M

1 reviews | Active since Dec 2025

14 Dec 2025, 14:07

Withdrawal Issues, Endless Verification & Unfair Conditions

I am extremely frustrated with Betway’s handling of my account. Every time I attempt to withdraw my funds, the withdrawal gets stuck on “verifying withdrawal”, only for the money to be refunded back into my account with no successful payout.

After this happens, I am then told to wager a certain amount again, even though I have already comp**** with the wagering requirements multiple times. This cycle keeps repeating with no clear explanation and no resolution.

Customer support continues to tell me to wait 24–48 hours, but nothing changes. My account remains in a constant state of verification, and I receive the same generic responses instead of real assistance.

This is highly unprofessional and unacceptable. Customers should not be trapped in an endless loop of verification, reversed withdrawals, and moving goalposts. I expect transparency, accountability, and an immediate resolution.

0
Replies (3)
Betway - South Africa
Betway - South Africa's reply15 Dec 2025, 07:53
Official
Hi Sabela, 

Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.   One of our consultants will contact you tomorrow between 8:00 a.m. and 5:00 p.m. to assist you further.   If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.   Regards, Betway Team 
SM
SABELA M's update15 Dec 2025, 10:55
Reviewer Update
I'm available right now for a call
Betway - South Africa
Betway - South Africa's reply17 Dec 2025, 12:29
Official
Hi Sabela Thank you for your review and for taking our call. We appreciate the time allowed us to clarify and resolve this matter for you. This notice hereby serves to confirm that this matter was resolved and that no further attention pertaining to this matter is required.

Should you have any questions, feel free to contact our support team directly at  https://www.betway.co.za/contactpage   Regards, Betway Team