HV
Haroon V
1 reviews | Active since Jan 2026
21 Jan 2026, 15:20
Withdrawal Issues: Endless Verification
I'm quite disappointed with how Betway handled my account. Every time I try to withdraw my money, it gets stuck on the "verifying withdrawal" screen. This cycle continues to recur with no apparent explanation or resolution. Customer care still says I should wait a further 24 hours, but nothing happens. My account is continuously being validated. This is completely insulting and unacceptable. Customers should not be locked in a never-ending loop of verification and waiting. I look forward to openness, accountability, and a prompt resolution.
Helpful (0)
Replies (5)0
Replies (5)HV
Haroon V's updateReviewer Update
21 Jan 2026, 16:43Greetings,
I was out, but you can call any time
Thank you
I was out, but you can call any time
Thank you
HV
Haroon V's update21 Jan 2026, 16:43
Reviewer Update
Greetings,
I was out, but you can call any time
Thank you
I was out, but you can call any time
Thank you
Betway - South Africa's replyOfficial
22 Jan 2026, 09:14Hi Haroon,
Thank you for your response.
One of our consultants will contact you today between 09h00 and 17h00 to assist you further.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply22 Jan 2026, 09:14
Official
Hi Haroon,
Thank you for your response.
One of our consultants will contact you today between 09h00 and 17h00 to assist you further.
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's replyOfficial
22 Jan 2026, 09:50Hi Haroon,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Could you please advise on a suitable time for us to contact you to discuss the matter further?
Your response will be greatly appreciated.
Regards,
Betway Team
Betway - South Africa's reply22 Jan 2026, 09:50
Official
Hi Haroon,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
Could you please advise on a suitable time for us to contact you to discuss the matter further?
Your response will be greatly appreciated.
Regards,
Betway Team
HV
Haroon V's updateReviewer Update
22 Jan 2026, 10:20Greetings,
This is unacceptable. A woman named Yimmy or something similar called me, and after I answered and said hello, she abruptly ended the call. She didn't even try to speak because if she couldn't hear me, she should have said so, but instead she abruptly ended the call. The next thing I got was a text saying that they attempted to call me but were unsuccessful. Your customer service is appalling.
Thank you for your time
This is unacceptable. A woman named Yimmy or something similar called me, and after I answered and said hello, she abruptly ended the call. She didn't even try to speak because if she couldn't hear me, she should have said so, but instead she abruptly ended the call. The next thing I got was a text saying that they attempted to call me but were unsuccessful. Your customer service is appalling.
Thank you for your time
HV
Haroon V's update22 Jan 2026, 10:20
Reviewer Update
Greetings,
This is unacceptable. A woman named Yimmy or something similar called me, and after I answered and said hello, she abruptly ended the call. She didn't even try to speak because if she couldn't hear me, she should have said so, but instead she abruptly ended the call. The next thing I got was a text saying that they attempted to call me but were unsuccessful. Your customer service is appalling.
Thank you for your time
This is unacceptable. A woman named Yimmy or something similar called me, and after I answered and said hello, she abruptly ended the call. She didn't even try to speak because if she couldn't hear me, she should have said so, but instead she abruptly ended the call. The next thing I got was a text saying that they attempted to call me but were unsuccessful. Your customer service is appalling.
Thank you for your time
Betway - South Africa's replyOfficial
22 Jan 2026, 10:30Hi Haroon,
One of our team members will follow up with you soon to address your concerns.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply22 Jan 2026, 10:30
Official
Hi Haroon,
One of our team members will follow up with you soon to address your concerns.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team