Hellopeter
Share Your Experience
KL
Kenneth L

1 reviews | Active since Jan 2026

12 Jan 2026, 20:08

Withdrawal issues and account locked

It been 4 months now you aren't helping me I can't make cash withdrawal you asked me to upload documents I did but nothing is changing after that you locked my account I tried to asked for help to open my account but now I see you aren't even answering my messages

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply13 Jan 2026, 09:52
Official
Hi Kenneth,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.   
  
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   
   
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team  
 
KL
Kenneth L's update13 Jan 2026, 10:05
Reviewer Update
What time exactly do you need imagine 4 months but still you are telling about a time just unlock my account and solve that withdrawal issue I need that money. For 4 months you are just telling me one thing and I'm tired with your 24 to 48 hours.
Betway - South Africa
Betway - South Africa's reply13 Jan 2026, 11:33
Official
 
Hi Kenneth,  
  
Thank you for your review and for your patience in awaiting a follow-up from us.  
   
We have tried reaching out to you, sadly to no avail. 
 
Kindly advise on a suitable time for us to contact you to discuss the matter further. 
 
Your response will be greatly appreciated. 
  
Regards,  
Betway Team  
KL
Kenneth L's update13 Jan 2026, 11:58
Reviewer Update
Oky I will contact you again tomorrow I really need my account to be unlocked and solve the withdrawal issue I need my money it been to long
Betway - South Africa
Betway - South Africa's reply13 Jan 2026, 13:12
Official
Hi Kenneth,  
  
Thank you for your review and for your patience in awaiting a follow-up from us.  
   
We have tried reaching out to you, sadly to no avail. 
 
Kindly advise on a suitable time for us to contact you to discuss the matter further. 
 
Your response will be greatly appreciated. 
  
Regards,  
Betway Team  
KL
Kenneth L's update14 Jan 2026, 10:21
Reviewer Update
It been a day now nothing is changing my account is still locked can you unlock my account
Betway - South Africa
Betway - South Africa's reply14 Jan 2026, 11:18
Official
Hi Kenneth,  
  
Thank you for your review and for your patience in awaiting a follow-up from us.  
   
We have tried reaching out to you, sadly to no avail. 
 
Kindly advise on a suitable time for us to contact you to discuss the matter further. 
 
Your response will be greatly appreciated. 
  
Regards,  
Betway Team  
KL
Kenneth L's update14 Jan 2026, 11:51
Reviewer Update
To be honest you are not helping me 4 months aaah I'm not happy at all
KL
Kenneth L's update14 Jan 2026, 12:07
Reviewer Update
Hello betway Team I saw your missed call I tried to call no one responded then I was out of airtime I tried to call again this time around my call was just making call end call end so can you call me again
Betway - South Africa
Betway - South Africa's reply15 Jan 2026, 08:19
Official
Hi Kenneth, 

Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly.  
 
One of our consultants will contact you today between 09h00 and 17h00 to assist you further.  
 
If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage.  
 
Regards, 
Betway Team