SB
Siviwe B
1 reviews | Active since Feb 2022
01 Feb 2022, 04:46
Withdrawal enquiry
Good morning,
I have been trying to make a withdrawal for the past 72 hours with Betway and I have been tossed from pillar to post. When my slip won, I was first told that I hadn't played my whole deposit and that I had to play R90 worth of funds yet I had deposited R30 via a Kazang voucher. The second request was that I send FICA documents and to my surprise, I enquired on why these documents don't get requested as we use the platform and make deposits? Only when you have to withdraw funds, you are requested to show ID and bank details.
Now I'm being requested to show my card details from which I make the deposit which is a red flag for me considering the POPIA act explicitly states that this is not a permitted practice. They have received my ID and Bank statement and verified them. And then they proceed to send me a welcome to Betway sms and encouraging me to deposit even more funds yet they are refusing to release my withdrawal.
What kind of operation is this company running? People better be careful because as I have read a couple of threads, I am not the only one with a similar case.
Helpful (0)
Replies (7)0
Replies (7)SB
Siviwe B's updateReviewer Update
01 Feb 2022, 06:30I need to speak to someone regarding this matter before I seek legal counsel. I cannot be chasing people for my own money like a mad man. The emotional and financial drain you putting me through by calling your "toll free" line is too much. ***. If I don't get a call by end of business today, I will have to perform my own personal escalation as you do with yours when I make queries with agents. We cannot keep falling prey to delay tactics and poor business ethics.
SB
Siviwe B's update01 Feb 2022, 06:30
Reviewer Update
I need to speak to someone regarding this matter before I seek legal counsel. I cannot be chasing people for my own money like a mad man. The emotional and financial drain you putting me through by calling your "toll free" line is too much. ***. If I don't get a call by end of business today, I will have to perform my own personal escalation as you do with yours when I make queries with agents. We cannot keep falling prey to delay tactics and poor business ethics.
Betway - South Africa's replyOfficial
01 Feb 2022, 10:13 Hi Siviwe,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Once we have an update on this case we will inform you on the outcome of your request.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Once we have an update on this case we will inform you on the outcome of your request.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply01 Feb 2022, 10:13
Official
Hi Siviwe,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Once we have an update on this case we will inform you on the outcome of your request.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
Once we have an update on this case we will inform you on the outcome of your request.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
SB
Siviwe B's updateReviewer Update
01 Feb 2022, 12:03It's been over 24 hours and your team is not committed to giving me feedback over my own funds. You keep calling me with the same information hoping that I stay calm about this. It is fine if you are not prepared to give me my money cause I didn't submit my banking card details. The fact that you willing to contravene POPIA act in your requests is more than enough for me to take the matter up. I'm tired of Tony calling me with the same story.
SB
Siviwe B's update01 Feb 2022, 12:03
Reviewer Update
It's been over 24 hours and your team is not committed to giving me feedback over my own funds. You keep calling me with the same information hoping that I stay calm about this. It is fine if you are not prepared to give me my money cause I didn't submit my banking card details. The fact that you willing to contravene POPIA act in your requests is more than enough for me to take the matter up. I'm tired of Tony calling me with the same story.
SB
Siviwe B's updateReviewer Update
01 Feb 2022, 12:05It's always nice to receive deposits. No queries in sight. But me taking out money, its a problem. First you force me to play more than I had deposited. Now you delaying, hoping I get frustrated enough to use my whole withdrawal. We gonna open up the lid on these operations. It's about time national audience understood what is happening.
SB
Siviwe B's update01 Feb 2022, 12:05
Reviewer Update
It's always nice to receive deposits. No queries in sight. But me taking out money, its a problem. First you force me to play more than I had deposited. Now you delaying, hoping I get frustrated enough to use my whole withdrawal. We gonna open up the lid on these operations. It's about time national audience understood what is happening.
Betway - South Africa's replyOfficial
01 Feb 2022, 12:42Hi Siviwe, Thank you for your response. Thank you for taking our call, this reply confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team
Betway - South Africa's reply01 Feb 2022, 12:42
Official
Hi Siviwe, Thank you for your response. Thank you for taking our call, this reply confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team
SB
Siviwe B's updateReviewer Update
01 Feb 2022, 20:48I appreciate the assistance from Tony to resolve my dispute. The professionalism and support you gave me has restored my confidence in Betway. Thank you again for keeping your word and following through on what you said.
SB
Siviwe B's update01 Feb 2022, 20:48
Reviewer Update
I appreciate the assistance from Tony to resolve my dispute. The professionalism and support you gave me has restored my confidence in Betway. Thank you again for keeping your word and following through on what you said.
Betway - South Africa's replyOfficial
02 Feb 2022, 09:37Hi Siviwe, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,Betway Team
Betway - South Africa's reply02 Feb 2022, 09:37
Official
Hi Siviwe, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards,Betway Team