TL
Turk L
1 reviews | Active since Nov 2019
23 Sept 2023, 20:21
Withdrawal delays
If only you could speed up the withdrawal process like how the top up is always upto speed. Let's improve in giving people their money asap
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Replies (1)
Betway - South Africa's replyOfficial
25 Sept 2023, 10:31Hi Turk,
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this is not intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
We ask that you understand that since we are solely based online, unforeseen timeouts are bound to happen, especially at this time when we working on migrating existing infrastructure and tools into a totally different environment.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Betway Team
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this is not intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
We ask that you understand that since we are solely based online, unforeseen timeouts are bound to happen, especially at this time when we working on migrating existing infrastructure and tools into a totally different environment.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Betway Team
Betway - South Africa's reply25 Sept 2023, 10:31
Official
Hi Turk,
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this is not intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
We ask that you understand that since we are solely based online, unforeseen timeouts are bound to happen, especially at this time when we working on migrating existing infrastructure and tools into a totally different environment.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Betway Team
Thank you for the review and allowing time for a reply from our team.
Please excuse the inconvenience caused and the frustration endured.
Our team is aware of the impact caused by the downtime experienced and would like to assure you that this is not intentional, as both parties stand to lose much, the organization's brand reputation, and obviously, your loyalty and faith in our product as a customer.
We ask that you understand that since we are solely based online, unforeseen timeouts are bound to happen, especially at this time when we working on migrating existing infrastructure and tools into a totally different environment.
A solution is currently being discussed by higher members of the organization and will communicate explored remedies once an update is shared with the team.
Hope you find the above in order, and once again, please accept our apologies for the inconvenience caused.
Regards,
Betway Team