RC
Ronald C
1 reviews | Active since May 2021
10 Dec 2022, 20:21
Withdrawal delay tactics
Going on 5 days now. 3 attempts to withdraw. Being played like a fool. On signup I was “automatically FICA’d” as their own website puts it. Deposits take milliseconds. Then I played and won. Time to withdraw? Now they suddenly want a thousand FICA documents - which I sent. Via email and uploaded on the app.
Then I received smses “Your withdrawal has been reversed to your Betway account as per your request. Have a great day” “Your withdrawal has been reversed due to incorrect banking details.”
Banking details are correct and I didn’t not request a reversal. Banking confirmation letter matches what I filled in the withdrawal form. ID was supp****. Statements were supp**** showing deposited amounts.
Live chat agents are not helpful at all. Twitter correspondence will equally toy with you. They will “it takes 24-72hrs” you to death.
I am on attempt #3 now. Sms said funds would reject witching 24hrs.
If you’re reading this, you’re probably fed up so you’ve officially been warned.
GIVE ME MY MONEY!
Helpful (0)
Replies (8)0
Replies (8)RC
Ronald C's updateReviewer Update
11 Dec 2022, 09:59No acknowledgment of my complaint in over 12 hrs. Mind you this is supposedly a 24/7 business. We’re talking about a withdrawal worth over R400000.
I have now decided to engage the Western Cape gambling board as my complaints have landed on deaf ears. Someone needs to be held accountable for this nonsense.
I have now decided to engage the Western Cape gambling board as my complaints have landed on deaf ears. Someone needs to be held accountable for this nonsense.
RC
Ronald C's update11 Dec 2022, 09:59
Reviewer Update
No acknowledgment of my complaint in over 12 hrs. Mind you this is supposedly a 24/7 business. We’re talking about a withdrawal worth over R400000.
I have now decided to engage the Western Cape gambling board as my complaints have landed on deaf ears. Someone needs to be held accountable for this nonsense.
I have now decided to engage the Western Cape gambling board as my complaints have landed on deaf ears. Someone needs to be held accountable for this nonsense.
RC
Ronald C's updateReviewer Update
11 Dec 2022, 11:14As predicted, I just received another " Your withdrawal has been reversed to your Betway account as per your request. Have a great day ". They have reversed my withdrawal yet again. Delay tactics trying to get me to bet again. DO NOT USE THIS PLATFORM. I am merely documenting evidence at this stage.
RC
Ronald C's update11 Dec 2022, 11:14
Reviewer Update
As predicted, I just received another " Your withdrawal has been reversed to your Betway account as per your request. Have a great day ". They have reversed my withdrawal yet again. Delay tactics trying to get me to bet again. DO NOT USE THIS PLATFORM. I am merely documenting evidence at this stage.
Betway - South Africa's replyOfficial
12 Dec 2022, 08:14Hi Ronald,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply12 Dec 2022, 08:14
Official
Hi Ronald,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
RC
Ronald C's updateReviewer Update
12 Dec 2022, 14:164th reversed withdrawal sms received - no reason cited for why they won’t pay out. No resolution. Deposit at your own risk.
RC
Ronald C's update12 Dec 2022, 14:16
Reviewer Update
4th reversed withdrawal sms received - no reason cited for why they won’t pay out. No resolution. Deposit at your own risk.
RC
Ronald C's updateReviewer Update
13 Dec 2022, 08:43Over a day later and nobody has followed up with email or call. Just the same bot claiming to be in investigating. We deposited. Now we want to withdraw. There’s nothing to investigate.
As can be seen from their latest betway reviews they are not replying or resolving queries. Twitter, facebook, live chat or their call centre - all useless!!
As can be seen from their latest betway reviews they are not replying or resolving queries. Twitter, facebook, live chat or their call centre - all useless!!
RC
Ronald C's update13 Dec 2022, 08:43
Reviewer Update
Over a day later and nobody has followed up with email or call. Just the same bot claiming to be in investigating. We deposited. Now we want to withdraw. There’s nothing to investigate.
As can be seen from their latest betway reviews they are not replying or resolving queries. Twitter, facebook, live chat or their call centre - all useless!!
As can be seen from their latest betway reviews they are not replying or resolving queries. Twitter, facebook, live chat or their call centre - all useless!!
Betway - South Africa's replyOfficial
13 Dec 2022, 09:01Hi Ronald,
Thank you for your patience regarding this query and awaiting a follow up from us.
Please note that we have received all the requested documents, thank you for providing us with these documents.
We are currently awaiting the confirmation of this withdrawal being approved, once done we will contact you with this confirmation.
Kindly accept our apology for the delay regarding this request.
Regards,
Betway Team
Thank you for your patience regarding this query and awaiting a follow up from us.
Please note that we have received all the requested documents, thank you for providing us with these documents.
We are currently awaiting the confirmation of this withdrawal being approved, once done we will contact you with this confirmation.
Kindly accept our apology for the delay regarding this request.
Regards,
Betway Team
Betway - South Africa's reply13 Dec 2022, 09:01
Official
Hi Ronald,
Thank you for your patience regarding this query and awaiting a follow up from us.
Please note that we have received all the requested documents, thank you for providing us with these documents.
We are currently awaiting the confirmation of this withdrawal being approved, once done we will contact you with this confirmation.
Kindly accept our apology for the delay regarding this request.
Regards,
Betway Team
Thank you for your patience regarding this query and awaiting a follow up from us.
Please note that we have received all the requested documents, thank you for providing us with these documents.
We are currently awaiting the confirmation of this withdrawal being approved, once done we will contact you with this confirmation.
Kindly accept our apology for the delay regarding this request.
Regards,
Betway Team
RC
Ronald C's updateReviewer Update
13 Dec 2022, 12:39I didn’t provide you with any further documents. You’ve had them since the 7th of December. You’re just stalling
RC
Ronald C's update13 Dec 2022, 12:39
Reviewer Update
I didn’t provide you with any further documents. You’ve had them since the 7th of December. You’re just stalling
Betway - South Africa's replyOfficial
13 Dec 2022, 15:28Hi Ronald,
May we please ask that you log into your Betway account and request the withdrawal from your available balance.
Once this is done, we will have our team priorities this request.
Regards,
Betway Team
May we please ask that you log into your Betway account and request the withdrawal from your available balance.
Once this is done, we will have our team priorities this request.
Regards,
Betway Team
Betway - South Africa's reply13 Dec 2022, 15:28
Official
Hi Ronald,
May we please ask that you log into your Betway account and request the withdrawal from your available balance.
Once this is done, we will have our team priorities this request.
Regards,
Betway Team
May we please ask that you log into your Betway account and request the withdrawal from your available balance.
Once this is done, we will have our team priorities this request.
Regards,
Betway Team