Withdrawal cant be approved

Item: Betway - South Africa
Rating: 1
Author: Lebogang M

I deposited R1000 with the intention to gamble , but I lost R400 and I wanna withdraw my R600 because I feel I have lost enough. They don’t wanna approve my withdrawal when I call they say I have to wager all my money. I looked at the betway website and it says they support responsible gambling, bit how when they encourage me to lose all my money? Im very disappointed

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

27 Jan 2025, 10:02

Hi Lebogang,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply27 Jan 2025, 10:02

Official

Hi Lebogang,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's replyOfficial

27 Jan 2025, 11:13

Hi Lebogang,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

Kindly note that after the call dropped out we have attempted to reconnect the call however your line went directly to voice mail.

Please note that we have app**** a lock to your account as per the above mentioned statement.

As always feel free to contact us should you need further clarity regarding this matter.

Regards,

Betway Team

Betway - South Africa's reply27 Jan 2025, 11:13

Official

Hi Lebogang,

Regards,

Betway Team