tK
thandokuhle K
1 reviews | Active since Jul 2015
10 Dec 2021, 15:34
Withdrawal
On 06/12/2021 i made a withdrawal of R400 using cash send but money was naver deposited when i try to contact them they keep asking for verification documents they even ask for my girlfriend's documents the whole week i have been sending documents every time I contact them they come up with excuses i don't think I will ever get my money now i am moving other betting site
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Replies (1)
Betway - South Africa's replyOfficial
10 Dec 2021, 16:29Hi Thandokuhle,
Thank you for your review.
Please note that we have looked into this request for you and we followed up with out FICA team.
We can now confirm that your documents have been reviewed and these are approved.
We ask that you please stop making deposits from cards that is not in your name as the Betway account holder.
Kindly be advised that we have requested that our payments team also action on your requested withdrawal, we only ask that you please allow this a bit more time which to have this transaction processed within the next 24 hours at most.
Please do accept our apology for any inconvenience this delay might have caused you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Thank you for your review.
Please note that we have looked into this request for you and we followed up with out FICA team.
We can now confirm that your documents have been reviewed and these are approved.
We ask that you please stop making deposits from cards that is not in your name as the Betway account holder.
Kindly be advised that we have requested that our payments team also action on your requested withdrawal, we only ask that you please allow this a bit more time which to have this transaction processed within the next 24 hours at most.
Please do accept our apology for any inconvenience this delay might have caused you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Betway - South Africa's reply10 Dec 2021, 16:29
Official
Hi Thandokuhle,
Thank you for your review.
Please note that we have looked into this request for you and we followed up with out FICA team.
We can now confirm that your documents have been reviewed and these are approved.
We ask that you please stop making deposits from cards that is not in your name as the Betway account holder.
Kindly be advised that we have requested that our payments team also action on your requested withdrawal, we only ask that you please allow this a bit more time which to have this transaction processed within the next 24 hours at most.
Please do accept our apology for any inconvenience this delay might have caused you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team
Thank you for your review.
Please note that we have looked into this request for you and we followed up with out FICA team.
We can now confirm that your documents have been reviewed and these are approved.
We ask that you please stop making deposits from cards that is not in your name as the Betway account holder.
Kindly be advised that we have requested that our payments team also action on your requested withdrawal, we only ask that you please allow this a bit more time which to have this transaction processed within the next 24 hours at most.
Please do accept our apology for any inconvenience this delay might have caused you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,Betway Team