Withdrawal

I've been calling betway back and forth trying to withdraw the money that I've won since the 14th of November last year already and every time someone helps me they always tell me my case is being escalated but up until now until yesterday I called then the lady told me that my account needs to go for ***** verification and today I also called which is the sixth of a January 2026 the guy that was helping me now he told me that my account needs to be verified and when I told them the story of the ***** verification you told me there's no such so betway is not doing us right this time around I was like why suddenly we have to wait this long and apparently I'm not the only person who's been waiting to withdraw