TM
Tuelo M
1 reviews | Active since Jun 2011
09 Mar 2021, 13:07
Withdrawal
I have requested to withdraw on Wednesday 03 March 2021 and I have sent my bankstatement, also provided pictures of my bank card and ID copies as well. Last week Friday I was told documents were received I should allow 24 hours for the withdrawal now today they coming up with a different story should close my account in order to get my money?
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Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
09 Mar 2021, 15:14 Hi Tuelo, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
Betway - South Africa's reply09 Mar 2021, 15:14
Official
Hi Tuelo, Thank you for your review. A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you. Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved. Regards, Betway Team
TM
Tuelo M's updateReviewer Update
10 Mar 2021, 08:45Please fami****ise yourself with the terms on conditions, available on site and App;
6.3
6.3.2 If the value of a deposit is not played through in full once before a withdrawal is requested, Betway reserves the right to cancel a withdrawal until that deposit has been played through in full.
Since you deposited R 500 on 28 Feb 2021 11:46, you have so far bet with a total of R 451.58, so you still need to bet with R 48.42 before you can withdraw successfully.
After getting this response from Twitter I went and requested a different figure now can you release the funds Its an emergency thank you
6.3
6.3.2 If the value of a deposit is not played through in full once before a withdrawal is requested, Betway reserves the right to cancel a withdrawal until that deposit has been played through in full.
Since you deposited R 500 on 28 Feb 2021 11:46, you have so far bet with a total of R 451.58, so you still need to bet with R 48.42 before you can withdraw successfully.
After getting this response from Twitter I went and requested a different figure now can you release the funds Its an emergency thank you
TM
Tuelo M's update10 Mar 2021, 08:45
Reviewer Update
Please fami****ise yourself with the terms on conditions, available on site and App;
6.3
6.3.2 If the value of a deposit is not played through in full once before a withdrawal is requested, Betway reserves the right to cancel a withdrawal until that deposit has been played through in full.
Since you deposited R 500 on 28 Feb 2021 11:46, you have so far bet with a total of R 451.58, so you still need to bet with R 48.42 before you can withdraw successfully.
After getting this response from Twitter I went and requested a different figure now can you release the funds Its an emergency thank you
6.3
6.3.2 If the value of a deposit is not played through in full once before a withdrawal is requested, Betway reserves the right to cancel a withdrawal until that deposit has been played through in full.
Since you deposited R 500 on 28 Feb 2021 11:46, you have so far bet with a total of R 451.58, so you still need to bet with R 48.42 before you can withdraw successfully.
After getting this response from Twitter I went and requested a different figure now can you release the funds Its an emergency thank you
Betway - South Africa's replyOfficial
10 Mar 2021, 10:43 Hi Tuelo, Thank you for your response. A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team
Betway - South Africa's reply10 Mar 2021, 10:43
Official
Hi Tuelo, Thank you for your response. A reply has been sent from our support desk to your email inbox to confirm the resolution of this matter. Thank you for your patience and for allowing us the opportunity to resolve this for you. Regards, Betway Team
TM
Tuelo M's updateReviewer Update
11 Mar 2021, 21:37Tumps up for Tony I appreciate how kept me on the loop keep it my man....
TM
Tuelo M's update11 Mar 2021, 21:37
Reviewer Update
Tumps up for Tony I appreciate how kept me on the loop keep it my man....
Betway - South Africa's replyOfficial
10 Feb 2022, 14:45Hi Tuelo,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2022, 14:45
Official
Hi Tuelo,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team