OB
Owen B
1 reviews | Active since Sept 2026
08 Sept 2026, 11:04
Withdraw problems not happy
I have been trying to withdraw my money for the past 3 weeks and it keeps on being reversed, I have tried their email, chat boat and number but not one response. I am fed up and want my issue resolved what is the problem.
Why will no agent ever get back. You guys class yourself as a top gambling platform but if I’m struggling to still get my money I may as well go to a different website.
Helpful (0)
Replies (7)0
Replies (7)
Betway - South Africa's replyOfficial
10 Sept 2026, 14:07Hi Owen,
Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with our terms and conditions and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions. As part of the standard review process currently underway on your account, we require some additional information regarding your recent activity.
Our review indicates that the deposits made from 22 August 2026 to date have not yet been fully wagered. In line with our standard review procedures, we need to confirm the status of any wagering requirements linked to deposits before proceeding further.
Wagering requirements refer to the total amount that must be staked (or “played through”) using the funds you have deposited.
Please note that completing wagering requirements is not a request to increase your gambling activity. If you do not wish to continue wagering, or if you have any concerns about your gambling behaviour, please let us know so we can assist.
Your wellbeing is important to us. If you feel you may be experiencing any gambling related difficulties or would like support, you can make use of the responsible gambling tools available on our platform - such as setting time-out/cool-off restrictions - or contact our Support Team for assistance.
You can view more information about account usage, account usage, security, and fair play here: https://www.betway.co.za/terms-and-conditions Regards, Betway
Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with our terms and conditions and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions. As part of the standard review process currently underway on your account, we require some additional information regarding your recent activity.
Our review indicates that the deposits made from 22 August 2026 to date have not yet been fully wagered. In line with our standard review procedures, we need to confirm the status of any wagering requirements linked to deposits before proceeding further.
Wagering requirements refer to the total amount that must be staked (or “played through”) using the funds you have deposited.
Please note that completing wagering requirements is not a request to increase your gambling activity. If you do not wish to continue wagering, or if you have any concerns about your gambling behaviour, please let us know so we can assist.
Your wellbeing is important to us. If you feel you may be experiencing any gambling related difficulties or would like support, you can make use of the responsible gambling tools available on our platform - such as setting time-out/cool-off restrictions - or contact our Support Team for assistance.
You can view more information about account usage, account usage, security, and fair play here: https://www.betway.co.za/terms-and-conditions Regards, Betway
Best regards,
Betway - South Africa's reply10 Sept 2026, 14:07
Official
Hi Owen,
Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with our terms and conditions and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions. As part of the standard review process currently underway on your account, we require some additional information regarding your recent activity.
Our review indicates that the deposits made from 22 August 2026 to date have not yet been fully wagered. In line with our standard review procedures, we need to confirm the status of any wagering requirements linked to deposits before proceeding further.
Wagering requirements refer to the total amount that must be staked (or “played through”) using the funds you have deposited.
Please note that completing wagering requirements is not a request to increase your gambling activity. If you do not wish to continue wagering, or if you have any concerns about your gambling behaviour, please let us know so we can assist.
Your wellbeing is important to us. If you feel you may be experiencing any gambling related difficulties or would like support, you can make use of the responsible gambling tools available on our platform - such as setting time-out/cool-off restrictions - or contact our Support Team for assistance.
You can view more information about account usage, account usage, security, and fair play here: https://www.betway.co.za/terms-and-conditions Regards, Betway
Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with our terms and conditions and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions. As part of the standard review process currently underway on your account, we require some additional information regarding your recent activity.
Our review indicates that the deposits made from 22 August 2026 to date have not yet been fully wagered. In line with our standard review procedures, we need to confirm the status of any wagering requirements linked to deposits before proceeding further.
Wagering requirements refer to the total amount that must be staked (or “played through”) using the funds you have deposited.
Please note that completing wagering requirements is not a request to increase your gambling activity. If you do not wish to continue wagering, or if you have any concerns about your gambling behaviour, please let us know so we can assist.
Your wellbeing is important to us. If you feel you may be experiencing any gambling related difficulties or would like support, you can make use of the responsible gambling tools available on our platform - such as setting time-out/cool-off restrictions - or contact our Support Team for assistance.
You can view more information about account usage, account usage, security, and fair play here: https://www.betway.co.za/terms-and-conditions Regards, Betway
Best regards,
OB
Owen B's updateReviewer Update
10 Sept 2026, 15:12So basically the money I have deposited I need to put it on the slots or aviator in order to withdraw
OB
Owen B's update10 Sept 2026, 15:12
Reviewer Update
So basically the money I have deposited I need to put it on the slots or aviator in order to withdraw
Betway - South Africa's replyOfficial
10 Sept 2026, 16:43Hi Owen,
Thank you for your question.
To clarify, wagering requirements can be met through wagers placed on any of our available offerings, including Sports Betting, Crash Games, Lucky Numbers, Slots, and other eligible products available on our platform.
Please note that you are required to wager the deposit value in full prior to processing a withdrawal request of your winnings. Once the applicable wagering requirements have been met, you will be able to withdraw any winnings generated from those wagers, subject to our standard checks and procedures.
For further information regarding account usage, wagering requirements, and withdrawals, please refer to our Terms and Conditions: https://www.betway.co.za/terms-and-conditions
Regards,
Betway Team
Thank you for your question.
To clarify, wagering requirements can be met through wagers placed on any of our available offerings, including Sports Betting, Crash Games, Lucky Numbers, Slots, and other eligible products available on our platform.
Please note that you are required to wager the deposit value in full prior to processing a withdrawal request of your winnings. Once the applicable wagering requirements have been met, you will be able to withdraw any winnings generated from those wagers, subject to our standard checks and procedures.
For further information regarding account usage, wagering requirements, and withdrawals, please refer to our Terms and Conditions: https://www.betway.co.za/terms-and-conditions
Regards,
Betway Team
Best regards,
Betway - South Africa's reply10 Sept 2026, 16:43
Official
Hi Owen,
Thank you for your question.
To clarify, wagering requirements can be met through wagers placed on any of our available offerings, including Sports Betting, Crash Games, Lucky Numbers, Slots, and other eligible products available on our platform.
Please note that you are required to wager the deposit value in full prior to processing a withdrawal request of your winnings. Once the applicable wagering requirements have been met, you will be able to withdraw any winnings generated from those wagers, subject to our standard checks and procedures.
For further information regarding account usage, wagering requirements, and withdrawals, please refer to our Terms and Conditions: https://www.betway.co.za/terms-and-conditions
Regards,
Betway Team
Thank you for your question.
To clarify, wagering requirements can be met through wagers placed on any of our available offerings, including Sports Betting, Crash Games, Lucky Numbers, Slots, and other eligible products available on our platform.
Please note that you are required to wager the deposit value in full prior to processing a withdrawal request of your winnings. Once the applicable wagering requirements have been met, you will be able to withdraw any winnings generated from those wagers, subject to our standard checks and procedures.
For further information regarding account usage, wagering requirements, and withdrawals, please refer to our Terms and Conditions: https://www.betway.co.za/terms-and-conditions
Regards,
Betway Team
Best regards,
OB
Owen B's updateReviewer Update
10 Sept 2026, 17:50I don’t want to wager the rest of the money I need to withdraw it, I put it down for a bet and was only allowed to do 1000. I rather have that money back in my account instead.
Is there no one that can speed the process of help with the withdraw it’s becoming urgent now I just need some to accept with with draw so it can be sent to my bank
Is there no one that can speed the process of help with the withdraw it’s becoming urgent now I just need some to accept with with draw so it can be sent to my bank
OB
Owen B's update10 Sept 2026, 17:50
Reviewer Update
I don’t want to wager the rest of the money I need to withdraw it, I put it down for a bet and was only allowed to do 1000. I rather have that money back in my account instead.
Is there no one that can speed the process of help with the withdraw it’s becoming urgent now I just need some to accept with with draw so it can be sent to my bank
Is there no one that can speed the process of help with the withdraw it’s becoming urgent now I just need some to accept with with draw so it can be sent to my bank
Betway - South Africa's replyOfficial
11 Sept 2026, 11:54Hi Owen, Thank you for your feedback.
We shall escalate the matter to the relevant team in relation to your feedback.
Kindly allow up to 48 hours for feedback. Once a feedback is obtained, we shall follow-up with you soon. Thank you for your patience.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
We shall escalate the matter to the relevant team in relation to your feedback.
Kindly allow up to 48 hours for feedback. Once a feedback is obtained, we shall follow-up with you soon. Thank you for your patience.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
Best regards,
Betway - South Africa's reply11 Sept 2026, 11:54
Official
Hi Owen, Thank you for your feedback.
We shall escalate the matter to the relevant team in relation to your feedback.
Kindly allow up to 48 hours for feedback. Once a feedback is obtained, we shall follow-up with you soon. Thank you for your patience.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
We shall escalate the matter to the relevant team in relation to your feedback.
Kindly allow up to 48 hours for feedback. Once a feedback is obtained, we shall follow-up with you soon. Thank you for your patience.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
Best regards,
OB
Owen B's updateReviewer Update
11 Sept 2026, 11:56Thank you I’ll be waiting
OB
Owen B's update11 Sept 2026, 11:56
Reviewer Update
Thank you I’ll be waiting
Betway - South Africa's replyOfficial
11 Sept 2026, 16:04Hi Owen, Thank you for your patience while we reviewed your account. We’re pleased to inform you that the review process has been concluded. You may resume using our platform as normal. To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team
Best regards,
Betway - South Africa's reply11 Sept 2026, 16:04
Official
Hi Owen, Thank you for your patience while we reviewed your account. We’re pleased to inform you that the review process has been concluded. You may resume using our platform as normal. To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage. Thank you for choosing Betway, and we look forward to continuing to serve you. Regards, Betway Team
Best regards,