CM
Confidence M
1 reviews | Active since Sept 2025
18 Sept 2025, 17:54
Winnings withdrawal
I've been trying to withdraw my winnings since Sunday but betway doesn't want to process it through, it keeps saying verifying withdrawal. I tried to raise my concerns on live chat but one agent told me to reset my password and come back to live chat I even asked since when do I need o reset my password for me to be able to make a withdrawal, but I did it anyway then went back to live chat where I found another agent whom I told that I was told to reset the password and come back, all she could tell me was I have escalated the matter further and it will take 24 to 48 hours to resolve hence I've been waiting since Sunday the 14th of September. Till now I haven't received my money.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
19 Sept 2025, 06:21Hi Confidence, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply19 Sept 2025, 06:21
Official
Hi Confidence, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
19 Sept 2025, 14:39Hi Confidence,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply19 Sept 2025, 14:39
Official
Hi Confidence,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
CM
Confidence M's updateReviewer Update
19 Sept 2025, 15:01I'm glad that my problem was resolved and I was able to get my money, and the agent I talked to this morning was very polite and friendly, I just wish we can have more agent like her Phophi is her name. Thank you for callingme to make sure that everything is OK even after my problemwas solved. I really appreciate it. 🤗🤗
CM
Confidence M's update19 Sept 2025, 15:01
Reviewer Update
I'm glad that my problem was resolved and I was able to get my money, and the agent I talked to this morning was very polite and friendly, I just wish we can have more agent like her Phophi is her name. Thank you for callingme to make sure that everything is OK even after my problemwas solved. I really appreciate it. 🤗🤗
Betway - South Africa's replyOfficial
22 Sept 2025, 06:45Hi Confidence,
Thank you so much for your kind words and for taking the time to share your experience with us! 🌟
We’re thrilled to hear that your issue was resolved and that you received your money. It’s especially heartwarming to know that Phophi made such a positive impression with her friendly and polite service. We’ll be sure to pass on your compliments to her—she’ll be delighted to hear she made your day!
We also appreciate your recognition of the follow-up call. Ensuring our customers feel supported even after a resolution is part of our commitment to excellent service.
Thank you again for your feedback—it truly means a lot to us. 🤗
Regards,
Betway Team
Thank you so much for your kind words and for taking the time to share your experience with us! 🌟
We’re thrilled to hear that your issue was resolved and that you received your money. It’s especially heartwarming to know that Phophi made such a positive impression with her friendly and polite service. We’ll be sure to pass on your compliments to her—she’ll be delighted to hear she made your day!
We also appreciate your recognition of the follow-up call. Ensuring our customers feel supported even after a resolution is part of our commitment to excellent service.
Thank you again for your feedback—it truly means a lot to us. 🤗
Regards,
Betway Team
Betway - South Africa's reply22 Sept 2025, 06:45
Official
Hi Confidence,
Thank you so much for your kind words and for taking the time to share your experience with us! 🌟
We’re thrilled to hear that your issue was resolved and that you received your money. It’s especially heartwarming to know that Phophi made such a positive impression with her friendly and polite service. We’ll be sure to pass on your compliments to her—she’ll be delighted to hear she made your day!
We also appreciate your recognition of the follow-up call. Ensuring our customers feel supported even after a resolution is part of our commitment to excellent service.
Thank you again for your feedback—it truly means a lot to us. 🤗
Regards,
Betway Team
Thank you so much for your kind words and for taking the time to share your experience with us! 🌟
We’re thrilled to hear that your issue was resolved and that you received your money. It’s especially heartwarming to know that Phophi made such a positive impression with her friendly and polite service. We’ll be sure to pass on your compliments to her—she’ll be delighted to hear she made your day!
We also appreciate your recognition of the follow-up call. Ensuring our customers feel supported even after a resolution is part of our commitment to excellent service.
Thank you again for your feedback—it truly means a lot to us. 🤗
Regards,
Betway Team