AL
ADRIAAN L
1 reviews | Active since Feb 2021
30 Mar 2024, 10:09
Winnings not credited
On Thursday the 28th of march at (14:05:39) i won R1030.40 in the game Thor Hammer time but then the website went offline and when it came back online my winnings were not credited to my account. When I view my spin history it shows the winnings and I can even watch the reply of the money won but it still hasn't been added to my balance. I have sent an email to support@betway and after hours of waiting talked to someone on the chat support who was unable to help or provide a reason.
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Replies (2)
Betway - South Africa's replyOfficial
30 Mar 2024, 11:20Hi Adriaan, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply30 Mar 2024, 11:20
Official
Hi Adriaan, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's replyOfficial
30 Mar 2024, 13:48Hi Adriaan, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply30 Mar 2024, 13:48
Official
Hi Adriaan, Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team