Item: Betway - South Africa
Rating: 1
Author: Kelly D

Betway - South Africa's replyOfficial

21 Mar 2025, 09:36

Hi Kelly,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply21 Mar 2025, 09:36

Official

Hi Kelly,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

Regards,

Betway Team

KD

Kelly D's updateReviewer Update

21 Mar 2025, 10:31

I was on your live chat this morning and no one bothered to respond. I also provided screenshots of 2 of the rounds in question that were not paid out. I expect feedback today.

KD

Kelly D's update21 Mar 2025, 10:31

Reviewer Update

I was on your live chat this morning and no one bothered to respond. I also provided screenshots of 2 of the rounds in question that were not paid out. I expect feedback today.

Betway - South Africa's replyOfficial

21 Mar 2025, 11:02

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's reply21 Mar 2025, 11:02

Official

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

KD

Kelly D's updateReviewer Update

21 Mar 2025, 12:02

I have sent the screenshots via email as requested. I have made mention on the live chat that I’m not reachable via call today and to liaise with me via email if anyone even bothered to read the chat that I was waiting on for assistance for 30 minutes.

KD

Kelly D's update21 Mar 2025, 12:02

Reviewer Update

I have sent the screenshots via email as requested. I have made mention on the live chat that I’m not reachable via call today and to liaise with me via email if anyone even bothered to read the chat that I was waiting on for assistance for 30 minutes.

KD

Kelly D's updateReviewer Update

21 Mar 2025, 15:40

Tell me what you need and I will provide the information.

KD

Kelly D's update21 Mar 2025, 15:40

Reviewer Update

Tell me what you need and I will provide the information.

KD

Kelly D's updateReviewer Update

22 Mar 2025, 11:16

I have literally provided screenshots with the exact times, I’ve confirmed the date, the name of the game and even bet amounts show on the screenshots I sent without you even asking so surely you can do the rest since you do have access to my gameplay history and you should be able to locate it with ALL the information I have provided you. I can’t do your job for you.

KD

Kelly D's update22 Mar 2025, 11:16

Reviewer Update

I have literally provided screenshots with the exact times, I’ve confirmed the date, the name of the game and even bet amounts show on the screenshots I sent without you even asking so surely you can do the rest since you do have access to my gameplay history and you should be able to locate it with ALL the information I have provided you. I can’t do your job for you.

Betway - South Africa's replyOfficial

22 Mar 2025, 21:54

Hi Kelly,

Thank you for sharing your review. We appreciate your feedback and value your patience.

Our office hours are Monday to Friday. We'll respond promptly upon our return to provide assistance and resolve your issue.

Thank you for your understanding.

Best regards,
Betway Team

Betway - South Africa's reply22 Mar 2025, 21:54

Official

Hi Kelly,

Thank you for sharing your review. We appreciate your feedback and value your patience.

Our office hours are Monday to Friday. We'll respond promptly upon our return to provide assistance and resolve your issue.

Thank you for your understanding.

Best regards,
Betway Team

KD

Kelly D's updateReviewer Update

23 Mar 2025, 01:12

I look forward to that feedback on Monday

KD

Kelly D's update23 Mar 2025, 01:12

Reviewer Update

I look forward to that feedback on Monday

Betway - South Africa's replyOfficial

24 Mar 2025, 10:35

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's reply24 Mar 2025, 10:35

Official

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

KD

Kelly D's updateReviewer Update

24 Mar 2025, 13:14

Call me as I’ll be available until 15.00 today so that you guys don’t have the excuse of not being able to reach me even after I’ve provided all the information. My next review will be posted shortly as I have had no resolution or assistance and it’s been 4 days since this incident.

KD

Kelly D's update24 Mar 2025, 13:14

Reviewer Update

Call me as I’ll be available until 15.00 today so that you guys don’t have the excuse of not being able to reach me even after I’ve provided all the information. My next review will be posted shortly as I have had no resolution or assistance and it’s been 4 days since this incident.

KD

Kelly D's updateReviewer Update

24 Mar 2025, 14:01

Like I said, I am available until 15.00 so you can’t call me at 15.00

KD

Kelly D's update24 Mar 2025, 14:01

Reviewer Update

Like I said, I am available until 15.00 so you can’t call me at 15.00

KD

Kelly D's updateReviewer Update

24 Mar 2025, 14:49

So you requested a call with me to ask me to do your job? It’s too much of a task for you to do your job so you asked me to? You said it yourself “ it would refine my search on my end”. I have provided the exact times and bet amounts all in the screenshots provided and you can’t even be bothered to make use of the exact time and date provided? How much refinement do you need? You can keep your winnings but be prepared for a charade of daily reviews on your pathetic service.

KD

Kelly D's update24 Mar 2025, 14:49

Reviewer Update

So you requested a call with me to ask me to do your job? It’s too much of a task for you to do your job so you asked me to? You said it yourself “ it would refine my search on my end”. I have provided the exact times and bet amounts all in the screenshots provided and you can’t even be bothered to make use of the exact time and date provided? How much refinement do you need? You can keep your winnings but be prepared for a charade of daily reviews on your pathetic service.

Betway - South Africa's replyOfficial

24 Mar 2025, 16:04

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

Betway - South Africa's reply24 Mar 2025, 16:04

Official

Hi Kelly,

We sincerely appreciate the time you dedicated to providing your review. Your feedback is essential in assisting us to enhance our services and fulfill your expectations.

Additionally, we have responded to your recent inquiry with a comprehensive reply privately on this platform.

Thank you again for your valuable feedback.

Regards,
Betway Team

WINNINGS NOT CREDITED