MD
Marvin D
1 reviews | Active since Jan 2025
14 Nov 2025, 09:27
Winnings disappeared!!!!
I was playing 12 MASK FIRE DRUMS when I received in error message - error 122. The money I won is now not reflecting. Please assist with resolving this matter.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
14 Nov 2025, 13:08Hi Marvin, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply14 Nov 2025, 13:08
Official
Hi Marvin, Thank you for your review. We appreciate the time you took to raise this matter. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
MD
Marvin D's updateReviewer Update
14 Nov 2025, 13:15What information do you need to solve this matter?
MD
Marvin D's update14 Nov 2025, 13:15
Reviewer Update
What information do you need to solve this matter?
Betway - South Africa's replyOfficial
17 Nov 2025, 07:48Hi Marvin,
Thank you for bringing this to our attention.
Please note that we were experiencing an issue with the free spins for the 12 Masks of Fire Drums game, specifically those received from the Scratch Card promotion.
Our team worked closely with the game provider, and we’re happy to confirm that the matter has now been resolved. Kindly check your notifications for confirmation and next steps.
We sincerely apologize for the inconvenience caused and truly appreciate your patience while we worked on a solution.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for bringing this to our attention.
Please note that we were experiencing an issue with the free spins for the 12 Masks of Fire Drums game, specifically those received from the Scratch Card promotion.
Our team worked closely with the game provider, and we’re happy to confirm that the matter has now been resolved. Kindly check your notifications for confirmation and next steps.
We sincerely apologize for the inconvenience caused and truly appreciate your patience while we worked on a solution.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Betway - South Africa's reply17 Nov 2025, 07:48
Official
Hi Marvin,
Thank you for bringing this to our attention.
Please note that we were experiencing an issue with the free spins for the 12 Masks of Fire Drums game, specifically those received from the Scratch Card promotion.
Our team worked closely with the game provider, and we’re happy to confirm that the matter has now been resolved. Kindly check your notifications for confirmation and next steps.
We sincerely apologize for the inconvenience caused and truly appreciate your patience while we worked on a solution.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for bringing this to our attention.
Please note that we were experiencing an issue with the free spins for the 12 Masks of Fire Drums game, specifically those received from the Scratch Card promotion.
Our team worked closely with the game provider, and we’re happy to confirm that the matter has now been resolved. Kindly check your notifications for confirmation and next steps.
We sincerely apologize for the inconvenience caused and truly appreciate your patience while we worked on a solution.
At Betway, we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team