MM
Mpho M
1 reviews | Active since Mar 2014
13 May 2020, 08:51
What's so confusing about this R200 query that takes almost a month to sort out?
I have explained this so many times and I keep getting the same response from Betway,
Hopefully this will make things easier or understandable.
I have attached my bank statement and 2 proof of payments relating to what your response was to my query.
1. On the 11th of April 2020 I made a deposit of R200 into your Standard Bank account which wasn't cleared/loaded in my Betway account. I enquired after the Easter weekend as I thought that's why there was a delay.
The money was only cleared in my Betway account on the 20th of April 2020.
2. On the 23rd of April 2020 I made 2 deposits, 1 for R100 and 1 for R200 after each other. The R100 was cleared and loaded in my Betway account but the R200 wasn't.
I phoned in after a few days to enquire and I keep being told about the pre-approved R200 for the 20th of April 2020 (which wasn't a pre-approval. It was the uncleared/unloaded money that wasn't loaded on the 11th).
This is really starting to make me understand that you guys either don't care for real customer service or you just don't care at all. Because whether it's R200 or R2000 it is money that's due to me either way. It's really frustrating.
I've called in, I've been emailing, I've tried the whatsapp number as well to try and nothing has been done except to be told the same story about pre-approved money that was reversed.
My last email was sent last week with the response that you guys are looking into it.
I've sent my bank statement and proof of payments for both occasions so that Betway compares with my cm credits on my Betway account hoping it'll speed things up but still no response.
I've been waiting since the 23rd of April for my R200 credit.
What must happen before anyone helps?
Helpful (0)
Replies (8)0
Replies (8)
Betway - South Africa's replyOfficial
13 May 2020, 10:25Hi Mpho,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Betway - South Africa's reply13 May 2020, 10:25
Official
Hi Mpho,
Thank you for your review.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
MM
Mpho M's updateReviewer Update
13 May 2020, 11:55I received your response but it still tells me about a pre-approval that you guys cannot even explain to me.
What pre-approval was made to my account because as I clearly stated in the very first email I sent, I have NEVER received money that I had not deposited.
The Betway account statement shows me transactions from the 22nd till the 7th of May and still on the 7th the money was credited and reversed again.
I know for a fact that this issue stems from my drama from the 11tg of April because since then I hadnt had this issue.
Please make sure you have your facts and stories in order before your next response.
If you're going to send me a statement make it for the whole month like I did with my bank statement. Thanks.
What pre-approval was made to my account because as I clearly stated in the very first email I sent, I have NEVER received money that I had not deposited.
The Betway account statement shows me transactions from the 22nd till the 7th of May and still on the 7th the money was credited and reversed again.
I know for a fact that this issue stems from my drama from the 11tg of April because since then I hadnt had this issue.
Please make sure you have your facts and stories in order before your next response.
If you're going to send me a statement make it for the whole month like I did with my bank statement. Thanks.
MM
Mpho M's update13 May 2020, 11:55
Reviewer Update
I received your response but it still tells me about a pre-approval that you guys cannot even explain to me.
What pre-approval was made to my account because as I clearly stated in the very first email I sent, I have NEVER received money that I had not deposited.
The Betway account statement shows me transactions from the 22nd till the 7th of May and still on the 7th the money was credited and reversed again.
I know for a fact that this issue stems from my drama from the 11tg of April because since then I hadnt had this issue.
Please make sure you have your facts and stories in order before your next response.
If you're going to send me a statement make it for the whole month like I did with my bank statement. Thanks.
What pre-approval was made to my account because as I clearly stated in the very first email I sent, I have NEVER received money that I had not deposited.
The Betway account statement shows me transactions from the 22nd till the 7th of May and still on the 7th the money was credited and reversed again.
I know for a fact that this issue stems from my drama from the 11tg of April because since then I hadnt had this issue.
Please make sure you have your facts and stories in order before your next response.
If you're going to send me a statement make it for the whole month like I did with my bank statement. Thanks.
MM
Mpho M's updateReviewer Update
13 May 2020, 11:59Before the 11th I had never had this issue.
This back and forth is frustrating. Can't be explaining the same story and even sending statements and proof of payments for money you know you credited and reversed.
What for?!?
I wouldn't make this fuss if I knew what you're talking about.
You guys must just take your time to understand where this issue comes from and then credit my money back. If not in my Betway account then in my bank account because this money, I want. This would be ******* to the extreme and it would mean you guys do this all the time it's just that people are to confused to take it up with you.
I know my story.
This back and forth is frustrating. Can't be explaining the same story and even sending statements and proof of payments for money you know you credited and reversed.
What for?!?
I wouldn't make this fuss if I knew what you're talking about.
You guys must just take your time to understand where this issue comes from and then credit my money back. If not in my Betway account then in my bank account because this money, I want. This would be ******* to the extreme and it would mean you guys do this all the time it's just that people are to confused to take it up with you.
I know my story.
MM
Mpho M's update13 May 2020, 11:59
Reviewer Update
Before the 11th I had never had this issue.
This back and forth is frustrating. Can't be explaining the same story and even sending statements and proof of payments for money you know you credited and reversed.
What for?!?
I wouldn't make this fuss if I knew what you're talking about.
You guys must just take your time to understand where this issue comes from and then credit my money back. If not in my Betway account then in my bank account because this money, I want. This would be ******* to the extreme and it would mean you guys do this all the time it's just that people are to confused to take it up with you.
I know my story.
This back and forth is frustrating. Can't be explaining the same story and even sending statements and proof of payments for money you know you credited and reversed.
What for?!?
I wouldn't make this fuss if I knew what you're talking about.
You guys must just take your time to understand where this issue comes from and then credit my money back. If not in my Betway account then in my bank account because this money, I want. This would be ******* to the extreme and it would mean you guys do this all the time it's just that people are to confused to take it up with you.
I know my story.
MM
Mpho M's updateReviewer Update
13 May 2020, 12:55As you'll see on my bank statement all my deposits were immediate payments to your standard bank account but the table you sent me says pre approval for the 11th of April payment.
What on earth and how on earth can that happen that I get pre approved after making a deposit and then after that issue the money gets reversed yet again because of pre approval reasons.
Please do make me understand this. If you cannot understand it yourself as a whole manager why don't you guys just pay me my money back.
I want my money back Betway.
This experience is so tiring but I will not give up until you guys give me my money back.
Don't look at transactions from the 22nd. Check from the 11th and then come to me with a solid story if you don't have one, give me my money.
From:
A very angry and frustrated client of yours.
What on earth and how on earth can that happen that I get pre approved after making a deposit and then after that issue the money gets reversed yet again because of pre approval reasons.
Please do make me understand this. If you cannot understand it yourself as a whole manager why don't you guys just pay me my money back.
I want my money back Betway.
This experience is so tiring but I will not give up until you guys give me my money back.
Don't look at transactions from the 22nd. Check from the 11th and then come to me with a solid story if you don't have one, give me my money.
From:
A very angry and frustrated client of yours.
MM
Mpho M's update13 May 2020, 12:55
Reviewer Update
As you'll see on my bank statement all my deposits were immediate payments to your standard bank account but the table you sent me says pre approval for the 11th of April payment.
What on earth and how on earth can that happen that I get pre approved after making a deposit and then after that issue the money gets reversed yet again because of pre approval reasons.
Please do make me understand this. If you cannot understand it yourself as a whole manager why don't you guys just pay me my money back.
I want my money back Betway.
This experience is so tiring but I will not give up until you guys give me my money back.
Don't look at transactions from the 22nd. Check from the 11th and then come to me with a solid story if you don't have one, give me my money.
From:
A very angry and frustrated client of yours.
What on earth and how on earth can that happen that I get pre approved after making a deposit and then after that issue the money gets reversed yet again because of pre approval reasons.
Please do make me understand this. If you cannot understand it yourself as a whole manager why don't you guys just pay me my money back.
I want my money back Betway.
This experience is so tiring but I will not give up until you guys give me my money back.
Don't look at transactions from the 22nd. Check from the 11th and then come to me with a solid story if you don't have one, give me my money.
From:
A very angry and frustrated client of yours.
Betway - South Africa's replyOfficial
13 May 2020, 12:59Hi Mpho,
Thank you for your feedback
We are investigating this matter and will follow up with you via your Inbox as soon as an update is available. We do understand your concern and assure you that our team is working to resolve this matter for you.
Regards,
Betway Team
Betway - South Africa's reply13 May 2020, 12:59
Official
Hi Mpho,
Thank you for your feedback
We are investigating this matter and will follow up with you via your Inbox as soon as an update is available. We do understand your concern and assure you that our team is working to resolve this matter for you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
13 May 2020, 14:43Hi Mpho,
Thank you for your patience,
A reply has been sent from our support desk to your email inbox in resolution of this matter.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Regards,
Betway Team
Betway - South Africa's reply13 May 2020, 14:43
Official
Hi Mpho,
Thank you for your patience,
A reply has been sent from our support desk to your email inbox in resolution of this matter.
Please note that in the aim to speed up resolution of complaints via this platform, should no further follow up or information be received within 14 days of this notice, we will deem this matter resolved.
Regards,
Betway Team
Regards,
Betway Team
MM
Mpho M's updateReviewer Update
13 May 2020, 15:23R200 credited into my Betway account.
Ben (the floor manager) assisted with the situation in less than day. Thank you Ben.
It's amazing how excellent customer service comes at such a huge cost.
Kindly take every query seriously Betway, whether it's R10... R50.. R200 or R2000.
We are your clients and we use Betway for our different reasons, personally mine was to keep busy during lockdown and it was going well until...
I am going to de-activate my account and re-register in future with a different cellphone number as I don't trust that I won't be getting reversals anymore with this account and have to go through so much drama again.
Ben, your assistance was appreciated but I'm so tired from all the back and forth. It wasn't necessary.
Also, a huge appreciation for this platform as I don't think I would've been taken seriously had it not been for this.
Thanks nonetheless for getting my money back.
Ben (the floor manager) assisted with the situation in less than day. Thank you Ben.
It's amazing how excellent customer service comes at such a huge cost.
Kindly take every query seriously Betway, whether it's R10... R50.. R200 or R2000.
We are your clients and we use Betway for our different reasons, personally mine was to keep busy during lockdown and it was going well until...
I am going to de-activate my account and re-register in future with a different cellphone number as I don't trust that I won't be getting reversals anymore with this account and have to go through so much drama again.
Ben, your assistance was appreciated but I'm so tired from all the back and forth. It wasn't necessary.
Also, a huge appreciation for this platform as I don't think I would've been taken seriously had it not been for this.
Thanks nonetheless for getting my money back.
MM
Mpho M's update13 May 2020, 15:23
Reviewer Update
R200 credited into my Betway account.
Ben (the floor manager) assisted with the situation in less than day. Thank you Ben.
It's amazing how excellent customer service comes at such a huge cost.
Kindly take every query seriously Betway, whether it's R10... R50.. R200 or R2000.
We are your clients and we use Betway for our different reasons, personally mine was to keep busy during lockdown and it was going well until...
I am going to de-activate my account and re-register in future with a different cellphone number as I don't trust that I won't be getting reversals anymore with this account and have to go through so much drama again.
Ben, your assistance was appreciated but I'm so tired from all the back and forth. It wasn't necessary.
Also, a huge appreciation for this platform as I don't think I would've been taken seriously had it not been for this.
Thanks nonetheless for getting my money back.
Ben (the floor manager) assisted with the situation in less than day. Thank you Ben.
It's amazing how excellent customer service comes at such a huge cost.
Kindly take every query seriously Betway, whether it's R10... R50.. R200 or R2000.
We are your clients and we use Betway for our different reasons, personally mine was to keep busy during lockdown and it was going well until...
I am going to de-activate my account and re-register in future with a different cellphone number as I don't trust that I won't be getting reversals anymore with this account and have to go through so much drama again.
Ben, your assistance was appreciated but I'm so tired from all the back and forth. It wasn't necessary.
Also, a huge appreciation for this platform as I don't think I would've been taken seriously had it not been for this.
Thanks nonetheless for getting my money back.
Betway - South Africa's replyOfficial
16 Nov 2021, 13:08Hi Mpho,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Nov 2021, 13:08
Official
Hi Mpho,
Thank you for your positive review of Betway and our services.
We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued betters the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team