mW
marchell W
1 reviews | Active since Feb 2022
25 Aug 2023, 11:01
Waiting on money back refund
They had a golden ticket promotion which said if the ticket loose you receive your money back, its been a week and every time I speak with a consultant they tel me to Give it 48 hours
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Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
25 Aug 2023, 11:35Hi Marchell,
Thank you for the review and awaiting a reply from our team.
We are in the process of vetting all accounts that are eligible for crediting at the back of the promotion run.
A slight setback was experienced owing to a technical glitch, which is now resolved, and normal resumption in terms of vetting and crediting is underway.
Please afford us additional time to complete and confirm resolution of the matter - bearing in mind that all eligible account will be credited accordingly.
Regards,
Betway Team
Thank you for the review and awaiting a reply from our team.
We are in the process of vetting all accounts that are eligible for crediting at the back of the promotion run.
A slight setback was experienced owing to a technical glitch, which is now resolved, and normal resumption in terms of vetting and crediting is underway.
Please afford us additional time to complete and confirm resolution of the matter - bearing in mind that all eligible account will be credited accordingly.
Regards,
Betway Team
Betway - South Africa's reply25 Aug 2023, 11:35
Official
Hi Marchell,
Thank you for the review and awaiting a reply from our team.
We are in the process of vetting all accounts that are eligible for crediting at the back of the promotion run.
A slight setback was experienced owing to a technical glitch, which is now resolved, and normal resumption in terms of vetting and crediting is underway.
Please afford us additional time to complete and confirm resolution of the matter - bearing in mind that all eligible account will be credited accordingly.
Regards,
Betway Team
Thank you for the review and awaiting a reply from our team.
We are in the process of vetting all accounts that are eligible for crediting at the back of the promotion run.
A slight setback was experienced owing to a technical glitch, which is now resolved, and normal resumption in terms of vetting and crediting is underway.
Please afford us additional time to complete and confirm resolution of the matter - bearing in mind that all eligible account will be credited accordingly.
Regards,
Betway Team
Betway - South Africa's replyOfficial
30 Aug 2023, 08:27Hi Marchell, Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply30 Aug 2023, 08:27
Official
Hi Marchell, Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you. At Betway we appreciate hearing about the great, the good, and the not-so-good and how we can proceed to give all of our valued and the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team