Voucher Query

I bought a Blue Voucher for R80 on Saturday,only to discover that it was faulty contacted Betway Live Chat in this regard was given an email eft department,it was back and forth in a nutshell,on Monday spoke to another agent who gave me different email customer support department,24 hours has gone by without a respond the decided contacted them this evening,my problem was still pending an agent by the name of Carol notified me that Blue Voucher hasn't responded to their email regarding my problem,super annoyed very disappointed by the service I got from Betway seems like they put profit before their customers what a poor service I've experienced from Betway.Three days of fruitless excersize,waisted my time,today was a last day for me to use my voucher of European world cup qualifying team.