YM
Yvonne M
1 reviews | Active since Feb 2022
24 Nov 2025, 16:09
VOUCHER NOT RECEIVED
i bought a voucher on my banking app and never received the voucher for R100.00 . I went to my bank and they tried to help but could not and advised i contact betway. i send emails but no response.. very unhappy because R100 might not be a lot but i need my money back or the matter corrected.
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Replies (1)
Betway - South Africa's replyOfficial
25 Nov 2025, 06:20Hi Yvonne,
Thank you for your review. We appreciate the time you took to raise this matter.
Please note that if your voucher was purchased through your bank, they are the issuing vendor and will be best placed to assist you with your query. Unfortunately, we do not have access to voucher details on our side, so we’re unable to retrieve this information for you.
We kindly recommend reaching out to your bank directly, as they will be able to provide the
One of our team members will follow up with you soon to address any further concerns you may have.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply25 Nov 2025, 06:20
Official
Hi Yvonne,
Thank you for your review. We appreciate the time you took to raise this matter.
Please note that if your voucher was purchased through your bank, they are the issuing vendor and will be best placed to assist you with your query. Unfortunately, we do not have access to voucher details on our side, so we’re unable to retrieve this information for you.
We kindly recommend reaching out to your bank directly, as they will be able to provide the
One of our team members will follow up with you soon to address any further concerns you may have.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team