Voucher not appearing in my account

Item: Betway - South Africa
Rating: 1
Author: Amanda S

Yesterday (2025-10-15) I deposited 1 voucher @ Betway, it was a successful deposit but the funds never appeared on my account. I spoke with an agent and they said I must deposit again after 15minutes. Even now, they’re not even willing to help.. my voucher gone!

Helpful (0)

Replies (2)

Betway - South Africa's replyOfficial

16 Oct 2025, 18:07

Hi Amanda,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply16 Oct 2025, 18:07

Official

Hi Amanda,

Thank you for your review. We appreciate the time you took to raise this matter.

May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's replyOfficial

17 Oct 2025, 09:16

Hi Amanda,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply17 Oct 2025, 09:16

Official

Hi Amanda,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team