LN
Lucky N
1 reviews | Active since Sept 2022
06 Sept 2022, 07:15
Voided slip
I want to understand why you would void one of my games that has won already. My selection was over 2.5 and the game got over 3 sets then one player retired.
My question still stands if I had put under 2.5, the moment the 3rd set was playing I would have lost the bet right. Please process my full money, I have been calling all your Manager only one was very helpful (Latoya) My bet slip is : *** The game in question is
Watanuki, Yosuke v Chung, Yunseong (Tennis)
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
06 Sept 2022, 07:35Hi Lucky, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply06 Sept 2022, 07:35
Official
Hi Lucky, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
LN
Lucky N's updateReviewer Update
06 Sept 2022, 08:56I keep been tossed from one pillar to the other,
My question still stands if I had put under 2.5, the moment the 3rd set was playing I would have lost the bet and my money would have been lost. Why is it not applicable when am on the winning side..
I have engaged with various platforms and read all your terms and betting rules. I’ve also engaged with the South African Gambling board regarding this…I will not be taking the payout you paid cause it’s not correct. Please rectify this and credit my account with the correct figures
Thank you
My question still stands if I had put under 2.5, the moment the 3rd set was playing I would have lost the bet and my money would have been lost. Why is it not applicable when am on the winning side..
I have engaged with various platforms and read all your terms and betting rules. I’ve also engaged with the South African Gambling board regarding this…I will not be taking the payout you paid cause it’s not correct. Please rectify this and credit my account with the correct figures
Thank you
LN
Lucky N's update06 Sept 2022, 08:56
Reviewer Update
I keep been tossed from one pillar to the other,
My question still stands if I had put under 2.5, the moment the 3rd set was playing I would have lost the bet and my money would have been lost. Why is it not applicable when am on the winning side..
I have engaged with various platforms and read all your terms and betting rules. I’ve also engaged with the South African Gambling board regarding this…I will not be taking the payout you paid cause it’s not correct. Please rectify this and credit my account with the correct figures
Thank you
My question still stands if I had put under 2.5, the moment the 3rd set was playing I would have lost the bet and my money would have been lost. Why is it not applicable when am on the winning side..
I have engaged with various platforms and read all your terms and betting rules. I’ve also engaged with the South African Gambling board regarding this…I will not be taking the payout you paid cause it’s not correct. Please rectify this and credit my account with the correct figures
Thank you
Betway - South Africa's replyOfficial
06 Sept 2022, 09:41Hi Lucky,
Lethena from the Betway Care Department here.
Thank you for taking my call and allowing me time to work on your case.
I've queued your query with our gaming providers, please allow time for us to gather information on the event in question and relay feedback as and when received.
Regards,
Betway Team.
Lethena from the Betway Care Department here.
Thank you for taking my call and allowing me time to work on your case.
I've queued your query with our gaming providers, please allow time for us to gather information on the event in question and relay feedback as and when received.
Regards,
Betway Team.
Betway - South Africa's reply06 Sept 2022, 09:41
Official
Hi Lucky,
Lethena from the Betway Care Department here.
Thank you for taking my call and allowing me time to work on your case.
I've queued your query with our gaming providers, please allow time for us to gather information on the event in question and relay feedback as and when received.
Regards,
Betway Team.
Lethena from the Betway Care Department here.
Thank you for taking my call and allowing me time to work on your case.
I've queued your query with our gaming providers, please allow time for us to gather information on the event in question and relay feedback as and when received.
Regards,
Betway Team.