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Bongani Q

1 reviews | Active since Mar 2020

15 Feb 2026, 19:18

Very poor service

I would give Betway a 0 if I could to be honest. I have been contacting the for the past 2 weeks because my account is locked. I sent them a screenshot confirming that my account is verified, there was no response from their support team. I called 3 times on 3 different days, their agents keep telling me they have escalated the matter to the support team and it should be resolved within 24 to 48 hours, 2 weeks later, I still have the very same issue. I do not remember receiving service as poor as this here, I wish I didn't even buy the voucher I have with me. I am really disappointed with Betway.

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply16 Feb 2026, 08:37
Official
Hi Bongani, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply16 Feb 2026, 10:38
Official
Hi Bongani,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  Kindly advise on a suitable time for us to contact you to discuss the matter further.  Your response will be greatly appreciated.   Regards,  Betway Team  
BQ
Bongani Q's update17 Feb 2026, 20:19
Reviewer Update
I have to say that after all the challenges, I have received assistance, my login issue was resolved successfully. I believe the lady who assisted me is Simphiwe,she called me to update me on the plan of action and called me again to inform me that the matter has been resolved. thank you for your kind and swift service. I appreciate it.
Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 08:26
Official
 Hi Bongani, Thank you for your positive review of Betway and our services.  We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way.  At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team