KA
Konrad A
1 reviews | Active since Oct 2021
12 Oct 2021, 16:26
Very poor customer customer experience at betway
This has been a shocking experience. They very happy to take your money but there is always a compliance excuse when they have to pay out. I have been waiting weeks for my payout!!
Rather use another platform, this has been terrible
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Replies (7)0
Replies (7)KA
Konrad A's updateReviewer Update
12 Oct 2021, 17:01I must just just add that I work in compliance and I fully understand the requirements. Betway just don’t pay out, it’s not a compliance issue at all, they just stall so you can’t withdraw
KA
Konrad A's update12 Oct 2021, 17:01
Reviewer Update
I must just just add that I work in compliance and I fully understand the requirements. Betway just don’t pay out, it’s not a compliance issue at all, they just stall so you can’t withdraw
Betway - South Africa's replyOfficial
12 Oct 2021, 17:04Hi Konrad, Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply12 Oct 2021, 17:04
Official
Hi Konrad, Thank you for your review and for your patience in awaiting a follow up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
KA
Konrad A's updateReviewer Update
12 Oct 2021, 17:15Then the call centre agent tells you she can’t get hold of you when you have your phone next to you all day.
Pathetic
Pathetic
KA
Konrad A's update12 Oct 2021, 17:15
Reviewer Update
Then the call centre agent tells you she can’t get hold of you when you have your phone next to you all day.
Pathetic
Pathetic
Betway - South Africa's replyOfficial
12 Oct 2021, 17:41Hi Konrad, Thank you for your review and for your patience in awaiting a follow up from us. Our team have confirmed that all required information has been received and your account has been approved for processing. Please allow some time for confirmation to be provided on the withdrawn funds requested.
Regards, Betway Team
Regards, Betway Team
Betway - South Africa's reply12 Oct 2021, 17:41
Official
Hi Konrad, Thank you for your review and for your patience in awaiting a follow up from us. Our team have confirmed that all required information has been received and your account has been approved for processing. Please allow some time for confirmation to be provided on the withdrawn funds requested.
Regards, Betway Team
Regards, Betway Team
KA
Konrad A's updateReviewer Update
12 Oct 2021, 18:08The required information was always there… still waiting for payment.
KA
Konrad A's update12 Oct 2021, 18:08
Reviewer Update
The required information was always there… still waiting for payment.
KA
Konrad A's updateReviewer Update
12 Oct 2021, 18:13I don’t believe a word you are saying. Your processes are broken and no matter how pleasant your agents are… it is a very poor platform
KA
Konrad A's update12 Oct 2021, 18:13
Reviewer Update
I don’t believe a word you are saying. Your processes are broken and no matter how pleasant your agents are… it is a very poor platform
Betway - South Africa's replyOfficial
13 Oct 2021, 09:05Hi Konrad,
Please excuse the prolonged reply.
We delighted to advise of the processing of your withdrawal bid, late last night.
Whilst we do understand and share your frustration, please noted that our FICA team had to apply internal process to the tee, which is in line with the agreement we have with our license holder and a mandatory requirement as a regulated organization.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team
Please excuse the prolonged reply.
We delighted to advise of the processing of your withdrawal bid, late last night.
Whilst we do understand and share your frustration, please noted that our FICA team had to apply internal process to the tee, which is in line with the agreement we have with our license holder and a mandatory requirement as a regulated organization.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team
Betway - South Africa's reply13 Oct 2021, 09:05
Official
Hi Konrad,
Please excuse the prolonged reply.
We delighted to advise of the processing of your withdrawal bid, late last night.
Whilst we do understand and share your frustration, please noted that our FICA team had to apply internal process to the tee, which is in line with the agreement we have with our license holder and a mandatory requirement as a regulated organization.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team
Please excuse the prolonged reply.
We delighted to advise of the processing of your withdrawal bid, late last night.
Whilst we do understand and share your frustration, please noted that our FICA team had to apply internal process to the tee, which is in line with the agreement we have with our license holder and a mandatory requirement as a regulated organization.
This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team