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Babazile D

1 reviews | Active since Jan 2023

02 Jan 2025, 13:05

Very Disappointed!!!

I bought several betway vouchers and inserted them on my account, played for a while there were winnings and losses and yesterday I decided to make withdrawals on some of the cash including the vouchers that I did not use on betting as I had already bought some... My account got blocked immediately after withdrawals on the 2nd January 2025 and till now nothing has reflected do baer in mind that the vouchers which were also part of my withdrawals were bought with my money also. I did try to contact them and the told me about the waiting period which may take a week or few months... I am really disappointed! Really wanted 2change for the better when it comes to gambling this year as that was my reason for withdrawing the cash so I can focus on changing.

0
Replies (7)
Betway - South Africa
Betway - South Africa's reply02 Jan 2025, 13:15
Official
 
Hi  Babazile,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Regards, 
Betway Team 

Betway - South Africa
Betway - South Africa's reply03 Jan 2025, 09:50
Official
 
Hi   Babazile,
 
Thank you for your review and for your patience in awaiting a follow up from us.

Kindly note that you will received detailed communication on email regarding the account from the relevant department. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
 
Regards,
Betway Team 
BD
Babazile D's update15 Jan 2025, 17:34
Reviewer Update
If i may ask how long does it take as I've wanted for feed back in more than 2weeks now... Does it take weeks or months? What is written in the company's policy about this issue and the investigation time frame if I may ask?
BD
Babazile D's update15 Jan 2025, 17:37
Reviewer Update
If i may ask how long does it take as I've waited for feed back in more than 2weeks now... Does it take weeks or months? What is written in the company's policy about this issue and the investigation time frame?
Betway - South Africa
Betway - South Africa's reply16 Jan 2025, 08:50
Official
Hi   Babazile,
 
Thank you for your review and for your patience in awaiting a follow up from us. 

We would like to apologize for the delay on this matter. 

Please note that we have made a follow up on this account and once we have received feedback or an update on this, communication will be provided to you. 
 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
 
Regards,
Betway Team 


BD
Babazile D's update13 Feb 2025, 15:31
Reviewer Update
Today is the 13th of February and still haven't received any communication from betway regarding my money, what a bad service you have and i do not think the policy terms and conditions is being followed regarding my matter.
Betway - South Africa
Betway - South Africa's reply17 Feb 2025, 07:05
Official
Hi Babazile,
 
Our team will follow up with you during the course of business today.
 
Regards,
Betway Team