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Neo M

1 reviews | Active since Nov 2024

23 Nov 2024, 13:31

Useless betway agents

Totally unhelpful when in time of need

On the 1st on November I diposited funds into my betway account, it was at night and I slept, the following day my money didn't appear on my balance and when I check my withdrawals there's a withdrawal pending and couldn't stop it so I went to Facebook to report the issue, the person who got my message decided to lock my account without even stopping the withdrawal, I was informed to update my fica documents as my account was comprimised and they finally unlocked it, I asked about the money I diposited and I was informed that this will be escalated and the money will be paid after 24hours

After 36 hours I did a follow up regarding the matter and then I was told that betway will not be responsible for any of this and I won't be refunded🤦🏽♂️

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply24 Nov 2024, 20:57
Official
Hi Neo, Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply25 Nov 2024, 10:24
Official
Hi Neo, 
 Please note that Betway is not liable for the protection of customers' logins/accounts. We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.  Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions  2.3.   The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –  
  1. not apply for or hold more than one betting account with Betway.
  2. not apply for a betting account in the name of, or on behalf of, any other person.
  3. use only his/her own betting account for the purposes of engaging in betting, and
  4. not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time, and Betway shall accordingly not be liable to honor any transaction pertaining to any betting account so held or app**** for or to pay out any winnings in respect of any bet so placed. To the fullest extent permitted by law, the Customer indemnifies Betway against any claims, losses or damages arising from bets transacted under such circumstances. 

We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe.  Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions. It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team