1 reviews | Active since Aug 2026
URGENT FORMAL COMPLAINT – BETWAY WITHDRAWAL DELAYED SINCE 07 AUGUST 2026
I am extremely frustrated and dissatisfied with Betway’s handling of my funds. This matter has been ongoing since 07 August 2026, and today is 21 August 2026 — meaning I have now been waiting for two full weeks for my funds to be released.
I have comp**** with every verification requirement requested by Betway, including providing my voucher, ID and a photograph of myself holding my ID. Despite this, my withdrawals have repeatedly been delayed, placed under verification, or reversed.
I submitted a formal complaint through Betway Support and was specifically advised that the matter would be resolved within 72 hours. That 72-hour period has now expired, yet instead of receiving my money, I discovered that the withdrawal was reversed back into my Betway account without any proper explanation.
I have since made another withdrawal today, 21 August 2026, and once again I am receiving no response or meaningful communication from Betway.
This is completely unacceptable. I have been patient, cooperative and have followed every instruction given to me. Two weeks is more than a reasonable amount of time to resolve a withdrawal and verification matter.
I am no longer prepared to accept generic responses such as “your withdrawal is under review” or “please allow 48/72 hours.” I have already waited, comp**** with the verification process and given Betway multiple opportunities to resolve this matter.
I am demanding that Betway:
Provide a clear explanation for the continued delays and repeated reversal of my withdrawals; Confirm the exact status of my current withdrawal; Explain why the previously promised 72-hour resolution period was not honoured; and Release and pay my funds into my nominated bank account without any further unnecessary delays.
I have retained all supporting documentation, withdrawal records and correspondence and am prepared to escalate this matter further through the appropriate regulatory and complaints channels if it remains unresolved.
Betway, this has now been going on for TWO WEEKS. I need my funds released and this matter resolved immediately. I am tired of the endless back-and-forth and repeated waiting periods.my phone number is ***,
I am submitting this as a follow-up to my previous complaint regarding my delayed and repeatedly reversed withdrawals.
In response to my previous complaint, Betway stated:
However, despite this assurance, no one followed up with me or provided any meaningful assistance regarding my complaint.
This is extremely disappointing because my original complaint was very clear. I explained that my withdrawals had been delayed/reversed despite me complying with the verification requirements, including providing my voucher, ID and a photograph of myself holding my ID. I also explained that I had already been advised that my complaint would be resolved within 72 hours, which was not honoured.
Instead of addressing any of these issues, I received a generic response saying that someone would contact me — and then nothing happened.
I have now been left in the same position, without a proper explanation, without a clear resolution, and without the promised follow-up.
I therefore require Betway to provide the following:
- A clear explanation as to why nobody followed up with me after your public response.
- The exact current status of my withdrawal and funds.
- A specific explanation for the previous withdrawal reversal.
- Confirmation of whether any further verification is required from me. If so, I require a complete list of exactly what is still outstanding.
- A clear timeframe for when my funds will actually be released and paid into my nominated bank account.
- An explanation as to why the previously communicated 72-hour resolution timeframe was not honoured.
I have already been patient and cooperative throughout this process. I have provided the documents requested from me and have repeatedly followed Betway's instructions.
I am not asking for another generic response stating that someone will contact me. I am requesting an actual resolution and a clear explanation of what is happening with my money.
If Betway is unable or unwilling to resolve this matter, I request that this be clearly stated so that I can proceed with escalation through the appropriate complaints and regulatory channels.
Betway: your previous response promised that someone would follow up with me. That did not happen. I am therefore formally requesting that this matter now be escalated and resolved without any further unnecessary delays.
I am submitting this as a follow-up to my previous complaint regarding my delayed and repeatedly reversed withdrawals.
In response to my previous complaint, Betway stated:
However, despite this assurance, no one followed up with me or provided any meaningful assistance regarding my complaint.
This is extremely disappointing because my original complaint was very clear. I explained that my withdrawals had been delayed/reversed despite me complying with the verification requirements, including providing my voucher, ID and a photograph of myself holding my ID. I also explained that I had already been advised that my complaint would be resolved within 72 hours, which was not honoured.
Instead of addressing any of these issues, I received a generic response saying that someone would contact me — and then nothing happened.
I have now been left in the same position, without a proper explanation, without a clear resolution, and without the promised follow-up.
I therefore require Betway to provide the following:
- A clear explanation as to why nobody followed up with me after your public response.
- The exact current status of my withdrawal and funds.
- A specific explanation for the previous withdrawal reversal.
- Confirmation of whether any further verification is required from me. If so, I require a complete list of exactly what is still outstanding.
- A clear timeframe for when my funds will actually be released and paid into my nominated bank account.
- An explanation as to why the previously communicated 72-hour resolution timeframe was not honoured.
I have already been patient and cooperative throughout this process. I have provided the documents requested from me and have repeatedly followed Betway's instructions.
I am not asking for another generic response stating that someone will contact me. I am requesting an actual resolution and a clear explanation of what is happening with my money.
If Betway is unable or unwilling to resolve this matter, I request that this be clearly stated so that I can proceed with escalation through the appropriate complaints and regulatory channels.
Betway: your previous response promised that someone would follow up with me. That did not happen. I am therefore formally requesting that this matter now be escalated and resolved without any further unnecessary delays.