Urgent: Bet Resulted as Loss Despite Correct Outcome – Request Explanation

I placed a live bet on a match at 21:50, predicting which team would win the rest of the match. At the time of my bet, the score was 2:0, and the match ended with a final score of 2:0, exactly as I predicted.

However, when reviewing the live game on Betway, the match time had reverted to 83+ minutes, even though the match was already over 90+ minutes at the time of my bet. Despite this glitch not affecting the outcome I predicted, my bet was marked as a loss.

Upon further investigation, it appears that the match had actually ended around 21:35, meaning the game was already over when I placed my bet. Betway, I need a clear explanation how a correctly predicted bet on a completed match can be resulted as a loss.

I have attempted to use your live chat support but have received no satisfactory assistance, which is extremely disappointing. I expect a prompt and detailed response regarding this matter.

This is not only about my bet but also about trust in your live betting system. Please clarify and correct this issue urgently.