Unresponsive Live Chat Support & Account Block / Game Errors

Dear Betway South Africa Support Team, I am writing to formally raise a complaint regarding severe service disruption and a complete lack of assistance from your live chat support. While actively playing the slot game Crazy 777 2, my session was abruptly terminated with the following sequential errors: System Error (MSG 158): "Unstable network. Please login again." Account Error: "Your account is blocked. The game will now close. Please contact customer support." Following the prompt on screen, I attempted to resolve this immediately via your Live Chat support channel. However, the chat service has been completely unresponsive, with no agent attending to the queue or answering my queries.