SS
Star S

1 reviews | Active since Aug 2025

08 Aug 2025, 12:15

Unpaid Week 4 Reward – Betway Climb and Conquer Promotion

I participated in the Betway Climb and Conquer promotion and won rewards for Week 4 under both Sports Betting and Live Tables. Rewards were due to be credited on 1 July 2025. Betway later claimed there were issues with the promotion and that rewards would be paid the following week.

Only the Live Tables reward was credited — I am still waiting for the Sports Betting reward, more than a month later.

I have tried resolving this through: • In-app live chat support • Escalations to floor managers • Telephone calls • X (Twitter) support • A previous HelloPeter post that was deleted • A follow-up chat after deletion

Despite all this, the issue remains unresolved. I’ve received no clear response, no reference number, and no compensation.

This is extremely disappointing from a platform like Betway. I request urgent resolution and crediting of the outstanding reward.

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Replies (4)
Betway - South Africa
Betway - South Africa's reply08 Aug 2025, 12:18
Official
Hi Star, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply11 Aug 2025, 06:14
Official
Hi Star,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 
 
Regards, 
Betway Team 
SS
Star S's update11 Aug 2025, 14:53
Reviewer Update
Hi,

In response to my previous post, Betway stated they were “busy with the investigation” and that the agent at the time was waiting for feedback from the marketing department.

Why is this matter still under investigation now? Was the previous investigation halted after my post was deleted?

I expect a clear explanation and a final resolution date not another generic update.


Betway - South Africa
Betway - South Africa's reply12 Aug 2025, 06:51
Official
Hi Star,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. 

Regards, 
Betway Team