Unlocking betway account

I’m not happy with the service I get from betway. My account was locked an i placed 2bets yesterday in the morning then later around 2pm I tried to login to check the results then I was denied access an it said my account is inactive I tried to contact betway from 7pm waiting untill 00:00am since they said they’re transferring me to an agent that will help me, then today in the morning around 7am I contacted them again I spoke to an agen by the name of bongo an he said the account will be unlocked by 1:28pm, tell me why when I try to login is still locked….contacted them again then kept me waiting from 1:30pm I’m still waiting even now. We are trying life for us an our families we have nothing we really don’t deserve this. I can not lock my account when I’ve placed a bet, even have voucher inside. So what I want from betway is just to unlock my account so that I can see my results an also use the voucher that I already loaded, I’m writing this with a very painful heart I even didn’t sleep yesterday I was trying the whole night