NM
Nokuthula M
1 reviews | Active since Feb 2024
09 Nov 2025, 09:44
Unlock my account you said its verified!!!
My account was locked due to suspect *****... OK I sent verification documents and it was unlocked. I was told to reset my password and wait for 24hr to log in... It's been a week I'm still unable to log in... I have sent emails, i call every day and at some point an agent told me it's because I'm using a different phone to log in... Where am I supposed to get the phone that I originally registered with??... Plz unlock my account now
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
10 Nov 2025, 06:50Hi Nokuthula,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply10 Nov 2025, 06:50
Official
Hi Nokuthula,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
10 Nov 2025, 08:32 Hi Nokuthula,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply10 Nov 2025, 08:32
Official
Hi Nokuthula,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that your account has now been successfully unlocked, and the review process has been concluded. You may resume using our platform as normal.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
NM
Nokuthula M's updateReviewer Update
10 Nov 2025, 08:42Thank you so much...
NM
Nokuthula M's update10 Nov 2025, 08:42
Reviewer Update
Thank you so much...
Betway - South Africa's replyOfficial
10 Nov 2025, 10:30Hi Nokuthula,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply10 Nov 2025, 10:30
Official
Hi Nokuthula,
Thank you for your review and for taking our call. We appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team