Unlock my account

Item: Betway - South Africa
Rating: 1
Author: Gloria M

My account has been locked. I tried contacting the agent but they taking long to respond. I emailed my ID both to FICA and Support department, but they are taking longer than expected. This is incompetence.

Helpful (0)

Replies (4)

Betway - South Africa's replyOfficial

07 Feb 2025, 07:25

Hi Gloria ,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's reply07 Feb 2025, 07:25

Official

Hi Gloria ,

Thank you for your review and for your patience in awaiting a follow-up from us.

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,

Betway Team

Betway - South Africa's replyOfficial

07 Feb 2025, 09:37

Hi Gloria,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Betway - South Africa's reply07 Feb 2025, 09:37

Official

Hi Gloria,

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.

Regards,
Betway Team

Gloria M's updateReviewer Update

09 Feb 2025, 10:46

I made a withdrawal on Friday it was EFT till today I haven't received my withdrawal please help

Gloria M's update09 Feb 2025, 10:46

Reviewer Update

I made a withdrawal on Friday it was EFT till today I haven't received my withdrawal please help

Betway - South Africa's replyOfficial

10 Feb 2025, 07:49

Hi Gloria,

Our team will reach out to you during the course of the day, thank you for your patience.

Regards,
Betway Team

Betway - South Africa's reply10 Feb 2025, 07:49

Official

Hi Gloria,

Our team will reach out to you during the course of the day, thank you for your patience.

Regards,
Betway Team