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Kwena S

1 reviews | Active since Dec 2018

06 Jan 2025, 04:30

Unhappy with service from agents/betway

I hv deposited money into my betway account which is permanently locked. I immediately wrote an email to them requesting for funds to be returned into my bank account. They have responded to the email that I forward bank statement and ID which I have done. On the same day the 13 December 2024 I received an sms that the money will be refunded into my bank account within 10 working days excluding public holidays and weekends. Today is 06 January 2025, the 10 working days has lapsed on the 02 January 2025. When I call and email am told different stories by different agents that the matter was escalated to finance team. The other one said the finance team is on leave and they don't know when they will return from leave. The other one said u will the funds will reflect in my bank account on 3 January 2025. The others keep on requesting the documents I hv forwarded to them. Lots of stories I just mentioned few. My problem is that till today I have not received my funds. Please help me to get my money back.

Regards

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Replies (3)
Betway - South Africa
Betway - South Africa's reply06 Jan 2025, 10:13
Official
 
Hi  Kwena, 

Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply08 Jan 2025, 07:35
Official
Hi  Kwena, 

Thank you for your review and for your patience in awaiting a follow-up from us. 

Kindly note that we awaiting the requested proof of payment once we have this document confirmation we will provide this as proof. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
 
Regards,
Betway Team

Betway - South Africa
Betway - South Africa's reply08 Jan 2025, 09:52
Official
 
Hi  Kwena, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards, 
Betway Team