HD
Herieth D
1 reviews | Active since Apr 2024
19 Apr 2024, 11:26
Unhappy customer
I have emailed their offices on the 31st of January 2024 regarding missing funds,logged queries with online support to date no response
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
19 Apr 2024, 11:28 Hi Herieth, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply19 Apr 2024, 11:28
Official
Hi Herieth, Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
HD
Herieth D's updateReviewer Update
19 Apr 2024, 11:58Literally 3min after my review.
I got a call from Betway friendly gentleman,advising that they are in receipt of my email dated 3months ago..basically that I am responsible for the loss and the only thing that they are willing to do is to beef up the security on the account however will accept no liability for the losses incurred.
I have read the reviews and tried not be a statistic by complaining however I am shocked at the non existence of customer care truly.
Thank you for not resolving this matter even if it took you three months to call and say absolutely nothing.
I got a call from Betway friendly gentleman,advising that they are in receipt of my email dated 3months ago..basically that I am responsible for the loss and the only thing that they are willing to do is to beef up the security on the account however will accept no liability for the losses incurred.
I have read the reviews and tried not be a statistic by complaining however I am shocked at the non existence of customer care truly.
Thank you for not resolving this matter even if it took you three months to call and say absolutely nothing.
HD
Herieth D's update19 Apr 2024, 11:58
Reviewer Update
Literally 3min after my review.
I got a call from Betway friendly gentleman,advising that they are in receipt of my email dated 3months ago..basically that I am responsible for the loss and the only thing that they are willing to do is to beef up the security on the account however will accept no liability for the losses incurred.
I have read the reviews and tried not be a statistic by complaining however I am shocked at the non existence of customer care truly.
Thank you for not resolving this matter even if it took you three months to call and say absolutely nothing.
I got a call from Betway friendly gentleman,advising that they are in receipt of my email dated 3months ago..basically that I am responsible for the loss and the only thing that they are willing to do is to beef up the security on the account however will accept no liability for the losses incurred.
I have read the reviews and tried not be a statistic by complaining however I am shocked at the non existence of customer care truly.
Thank you for not resolving this matter even if it took you three months to call and say absolutely nothing.
Betway - South Africa's replyOfficial
19 Apr 2024, 12:10 Hi Herieth,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are sorry to hear that you wish to close your Betway account, as we really do not like to lose any valuable customer like you. We value all of our customers, and it is always sad when they decide to leave us.
If you wish to continue to lock your account, please could you provide us with the following: Full Name: ID / Passport Number:
Please note that the type of lock that will be app**** is a Permanent Self-Exclusion: your account will be permanently closed, and you will never be able to re-open or register an account again using your ID or Passport on our site.
Kindly note that we have also tried to call you back in order to provide clarity on the lock reason, there has been no answer on all attempts since the call this morning.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are sorry to hear that you wish to close your Betway account, as we really do not like to lose any valuable customer like you. We value all of our customers, and it is always sad when they decide to leave us.
If you wish to continue to lock your account, please could you provide us with the following: Full Name: ID / Passport Number:
Please note that the type of lock that will be app**** is a Permanent Self-Exclusion: your account will be permanently closed, and you will never be able to re-open or register an account again using your ID or Passport on our site.
Kindly note that we have also tried to call you back in order to provide clarity on the lock reason, there has been no answer on all attempts since the call this morning.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply19 Apr 2024, 12:10
Official
Hi Herieth,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are sorry to hear that you wish to close your Betway account, as we really do not like to lose any valuable customer like you. We value all of our customers, and it is always sad when they decide to leave us.
If you wish to continue to lock your account, please could you provide us with the following: Full Name: ID / Passport Number:
Please note that the type of lock that will be app**** is a Permanent Self-Exclusion: your account will be permanently closed, and you will never be able to re-open or register an account again using your ID or Passport on our site.
Kindly note that we have also tried to call you back in order to provide clarity on the lock reason, there has been no answer on all attempts since the call this morning.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
We are sorry to hear that you wish to close your Betway account, as we really do not like to lose any valuable customer like you. We value all of our customers, and it is always sad when they decide to leave us.
If you wish to continue to lock your account, please could you provide us with the following: Full Name: ID / Passport Number:
Please note that the type of lock that will be app**** is a Permanent Self-Exclusion: your account will be permanently closed, and you will never be able to re-open or register an account again using your ID or Passport on our site.
Kindly note that we have also tried to call you back in order to provide clarity on the lock reason, there has been no answer on all attempts since the call this morning.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team