Unfair Withdrawal Refusal and Poor Customer Service

Item: Betway - South Africa
Rating: 1
Author: Lela D

I’ve been playing on Betway and have deposited a lot of money on the app. I play regularly and, I’ve lost a lot over time. But when I finally tried to withdraw R10,000, they refused to pay me out — for no clear reason at all.

At first, my withdrawal was just showing as pending, and I waited patiently. Only when I followed up did they finally respond, and even then, the replies were super vague. Nobody could tell me what was going on or why my money wasn’t being processed. It’s been dragged out with no proper explanation or solution.

It’s really frustrating how fast they accept deposits but make withdrawals feel impossible. Betway needs to do better — this is unacceptable and feels like a total lack of transparency.

Helpful (0)

Replies (1)

Betway - South Africa's replyOfficial

22 Oct 2025, 10:51

Hi Lela, Thank you for your review and patience in awaiting a follow-up from us. We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions. We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly. Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team

Betway - South Africa's reply22 Oct 2025, 10:51

Official