LM
Lindokuhle M
1 reviews | Active since Oct 2025
23 Oct 2025, 09:29
Unfair treatment from Betway.
I am very disappointed in how betway is dealing with my case, after luckily winning lightning roulette and hitting it big they are refusing to pay my money. My account has been locked for more than a week they keep saying standard review. I sent them everything they need but my account is closed. When we lose money to them they don’t close account but as soon as you win the must be an account audit. They claim to pay big but will give you story after story when that happens. Very disappointing!!!
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Replies (2)LM
Lindokuhle M's updateReviewer Update
27 Oct 2025, 11:07Ridiculous if you may ask me. standard review that doesn’t have a timeframe process to it. I call everyday to be told they still don’t have an update. This is your tactic to keep our money but when we lose there’s so standard review done. I’m taking this to the media.
LM
Lindokuhle M's update27 Oct 2025, 11:07
Reviewer Update
Ridiculous if you may ask me. standard review that doesn’t have a timeframe process to it. I call everyday to be told they still don’t have an update. This is your tactic to keep our money but when we lose there’s so standard review done. I’m taking this to the media.
Betway - South Africa's replyOfficial
28 Oct 2025, 07:15Hi Lindokuhle,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time for to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply28 Oct 2025, 07:15
Official
Hi Lindokuhle,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa’s Terms and Conditions.
We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.
Kindly allow us some time for to provide updates on your account. Thanks for your patience and for choosing Betway.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team