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Thabang M

1 reviews | Active since Jun 2015

19 Feb 2024, 12:11

Unfair Server Update

I enjoy gambling and playing the Evolution games. Betway has this horrible habit of having random maintenance moments or server updates WITHOUT notifying their customers. Once you play a game often enough, you have an idea of the hot and cold times. I was playing during a hot time and I placed 5 separate bets and they were rejected and Amanda, who I spoke to let me know my bets were rejected due to the server updates taking place. I missed two bonus rounds and one paid 171x and the one right after paid 25x. All I could do was watch as other people won and all I could do was complain with other Betway players in the chat.

This is an avoidable issue. You guys know better than us when you need to do maintenance, you have our details, send a bulk text or email and say Dear Players, between this time and that time we will be busy with maintenance and tables will be closed.

It’s very unfair. I want to be reimbursed for the wins I missed out on due your random update.

0
Replies (11)
Betway - South Africa
Betway - South Africa's reply19 Feb 2024, 12:17
Official
Hi  Thabang,  Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team 

Best regards,

TM
Thabang M's update19 Feb 2024, 12:30
Reviewer Update
Great thanks for the prompt response, I do enjoy your platform but today really put me off. I hope to hear back after your investigation and please check the actual Big Baller Monopoly chat, MANY Betway players lost out on the morning big win because of your update and you rejected our bets 5 times in a row. It is not fair, had we known you'd be offline that time we would have tried another platform.
Betway - South Africa
Betway - South Africa's reply19 Feb 2024, 12:41
Official
Hi Thabang, 

We have been trying to call you but no avail.  Kindly provide a more suitable time we can call, to further assist with your query? 

Regards, Betway Team 

Best regards,

TM
Thabang M's update19 Feb 2024, 12:42
Reviewer Update
You can call.
TM
Thabang M's update19 Feb 2024, 13:13
Reviewer Update
Send me an email, I didn't get a call back and I'm going into a meeting now.
Betway - South Africa
Betway - South Africa's reply19 Feb 2024, 16:28
Official
Hi Thabang, 

We appreciate you getting back to us, we will contact you as soon as we have feedback on your query. 

Kindly allow us some time, to obtain the above information, thank you. 

Regards, Betway Team 

Best regards,

TM
Thabang M's update19 Feb 2024, 16:41
Reviewer Update
Okay great thank you, I will hear from you guys.
Betway - South Africa
Betway - South Africa's reply19 Feb 2024, 17:12
Official
Hi Thabang, 

You are most welcome, looking forward. 

Regards, Betway Team 

Best regards,

Betway - South Africa
Betway - South Africa's reply19 Feb 2024, 17:24
Official
Hi Thabang, 
 Your understanding and patience are very much valued and appreciated. 

Regards,
Betway Team

Best regards,

TM
Thabang M's update22 Feb 2024, 23:38
Reviewer Update
Thanks for the call, unfortunately I'm not satisfied with the "resolution". I'll be moving to Lottostar. Thanks again. 
Betway - South Africa
Betway - South Africa's reply23 Feb 2024, 09:32
Official
 Hi Thabang, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,Betway Team 

Best regards,