BP
Bathobile P
1 reviews | Active since Aug 2019
01 Jul 2023, 10:52
Unduly withholding my money: R7 500
I played with R5000 and won R7 500 at the end, Betway is now withholding my winning for the past 7 days. Can you please intervene! They keep saying they are reviewing my documents even after I have sent through everything they requested.
Helpful (0)
Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
02 Jul 2023, 10:55Hi Bathobile,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply02 Jul 2023, 10:55
Official
Hi Bathobile,
Thank you for your review and for your patience in awaiting a follow up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
BP
Bathobile P's updateReviewer Update
03 Jul 2023, 14:32Good day,
I'd like to send my gratitude to Betway management / team for their prompt response and intervention regarding the above query. I am pleased to confirm that I have received my money (R7 500) in full this morning the 3rd July 2023 after receiving a phone call from one of Betway staff members (Tommy) this morning confirming that all my FICA documents were received in order, reviewed and approved by FICA personnel. I hope and pray that the sub standard service I endured in the past days does not happen again, not to me or any other players.
My humble appreciation and big up👏 goes to hellopeter for providing such a platform in ensuring that consumer protection is of utmost importance 🙏
Regards
Bathobile
I'd like to send my gratitude to Betway management / team for their prompt response and intervention regarding the above query. I am pleased to confirm that I have received my money (R7 500) in full this morning the 3rd July 2023 after receiving a phone call from one of Betway staff members (Tommy) this morning confirming that all my FICA documents were received in order, reviewed and approved by FICA personnel. I hope and pray that the sub standard service I endured in the past days does not happen again, not to me or any other players.
My humble appreciation and big up👏 goes to hellopeter for providing such a platform in ensuring that consumer protection is of utmost importance 🙏
Regards
Bathobile
BP
Bathobile P's update03 Jul 2023, 14:32
Reviewer Update
Good day,
I'd like to send my gratitude to Betway management / team for their prompt response and intervention regarding the above query. I am pleased to confirm that I have received my money (R7 500) in full this morning the 3rd July 2023 after receiving a phone call from one of Betway staff members (Tommy) this morning confirming that all my FICA documents were received in order, reviewed and approved by FICA personnel. I hope and pray that the sub standard service I endured in the past days does not happen again, not to me or any other players.
My humble appreciation and big up👏 goes to hellopeter for providing such a platform in ensuring that consumer protection is of utmost importance 🙏
Regards
Bathobile
I'd like to send my gratitude to Betway management / team for their prompt response and intervention regarding the above query. I am pleased to confirm that I have received my money (R7 500) in full this morning the 3rd July 2023 after receiving a phone call from one of Betway staff members (Tommy) this morning confirming that all my FICA documents were received in order, reviewed and approved by FICA personnel. I hope and pray that the sub standard service I endured in the past days does not happen again, not to me or any other players.
My humble appreciation and big up👏 goes to hellopeter for providing such a platform in ensuring that consumer protection is of utmost importance 🙏
Regards
Bathobile
Betway - South Africa's replyOfficial
03 Jul 2023, 15:31Hi Bathobile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply03 Jul 2023, 15:31
Official
Hi Bathobile,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team