Unacceptable Custer service

I have been locked out of my account since Friday the 20th, and this situation has become completely unacceptable. After reviewing customer feedback, it is clear that I am not the only one experiencing this issue. There appears to be a widespread problem, yet your customer service team seems unprepared and unable to provide meaningful assistance. The wait times are excessive. Today I spent over six hours attempting to reach someone, only to be told that nothing could be done. Initially, I was instructed to wait 48 hours and I did 3 * a 48 hour waiting period. Today, I was told it could take days or even weeks. This inconsistency and lack of accountability is extremely frustrating. Customers should not have to dedicate hours of their time just to receive vague answers and no resolution. The lack of urgency and clear communication reflects very poorly on your service standards. I expect this matter to be escalated immediately and a clear, realistic timeframe for resolution to be provided. This level of service is unacceptable.