Unable to withdraw

Dear Betway Team,

I am writing to express my extreme frustration and disappointment with the ongoing issues surrounding my withdrawal requests.

I have been a loyal Betway customer for a very long time, and I honestly did not expect to be treated in this manner. Since 31 December, I have been attempting to withdraw my funds, but every time I try, the withdrawal either reverses back into my account or gets stuck at the stage where the account is supposedly being verified. This issue has persisted repeatedly with no resolution.

Despite these challenges, I continued to play, won again, and attempted to cash out my winnings—only to face the exact same problem. This situation has become extremely frustrating and emotionally draining.

Please look closely at the dates and the history of my withdrawal attempts. To this day, I have not received my winnings, and no clear explanation or solution has been provided. This is not fair, and it is not the level of service I expect from a company of your reputation.

I request this matter to be treated with urgency and expect a clear explanation, as well as the immediate release of my funds. I would also appreciate proper communication regarding what is causing this delay and how it will be resolved permanently.

I trust that Betway values its customers and will address this issue as soon as possible.

I look forward to your prompt response.

Kind regards Khwezi Kalo