Unable to access my account & No support response

Review Title: Unable to Access My Account & No Support Response

I am extremely disappointed with Betway South Africa.

Yesterday (31 March 2026), I attempted to withdraw funds from my account, but I was suddenly denied access. Every time I try to log in, I receive an “access denied” message. When I attempted to reset my password using my ID number, I was told that my account is inactive.

I immediately contacted support and provided all the information they requested, including my username, physical address, and the phone number linked to my account. Despite this, they responded saying the email I used was not linked to the account — even though my account is registered using my phone number, not email.

To resolve this, I sent another email using a different email address I normally use, but since then I have received no response at all. It has now been over 24 hours (01 April 2026), and I still have no feedback regarding my account, which has money in it.

This situation is very frustrating. I simply want access to my account and to withdraw my funds. The lack of communication and assistance from support is unacceptable. Here are my contacts: *** I hope this issue gets resolved urgently.