Traumatized experience

Hi Winniet, 

Thank you for your review, we appreciate the time you took to raise this matter. 

Please note that Betway is not liable for the protection of customers' logins/accounts. We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature. Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions 2.3.    The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall – 

1. not apply for or hold more than one betting account with Betway.
2. not apply for a betting account in the name of, or on behalf of, any other person.
3. use only his/her own betting account for the purposes of engaging in betting, and
4. not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,

 and Betway shall accordingly not be liable to honor any transaction pertaining to any betting account so held or app**** for or to pay out any winnings in respect of any bet so placed. To the fullest extent permitted by law, the Customer indemnifies Betway against any claims, losses or damages arising from bets transacted under such circumstances. We have placed a temporary suspension on your account for your protection. Please let us know if you would like to keep your account closed or if you would like us to reinstate it. To reinstate your account, you will need to send the below documents to ***: • Selfie of you holding your Open ID / Card / Driver's License next to your face• Clear image of your ID /passport showing all 4 corners We always urge our players to ensure their account safety as it is their responsibility. Kindly do not share your account details or login details. Do not access unknown links or accounts that promise winnings in exchange for your details. There are no predictor applications nor are their groups where winning codes or tips are shared. Your account is important to you, ensure to keep it safe. Kindly note that we have a number of security measures that we have on offer for players to make use of. Kindly note that we have biometric, two step authentication as well as security questions. It is unfortunate when a player has their account breached, we do have steps in place to assist players regain access to their account and better secure their accounts. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards, Betway Team