NT
Nzimeni T

1 reviews | Active since Jul 2023

28 Oct 2025, 14:08

Tortoise pace wulithdrawals

The app is becoming frustrating with delays in simple withdrawals and not updating of matches, a simple withdrawal of less than a 1000 is now taking more 15 hours. They are really relaxed, they need competition.

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply29 Oct 2025, 07:07
Official
Hi Nzimeni, 
 Thank you for your review. We appreciate the time you took to raise this matter.    May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.      And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards,  Betway Team  
 

Best regards,

Betway - South Africa
Betway - South Africa's reply29 Oct 2025, 15:09
Official
Hi Nzimeni,

Thank you for your review and for taking our call. We really appreciate you taking the time to offer us your feedback.  Firstly, congratulations on your win! That’s always a great feeling, and we're thrilled to see you come out on top. We're happy to hear you have received your latest withdrawal.

If you need a status update on your future withdrawals, you can check the Withdrawal Tracker on your Betway account.  

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform.  
Thanks for choosing Betway – we're rooting for your next big win! And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,  Betway Team  

Best regards,