LM
Lebohang M

1 reviews | Active since May 2021

16 Apr 2024, 12:14

Tons of bugs

It use to be my favourite betting site,now I'm out looking for alternatives. The website has bugs,the app freezes and to top it all off I made a bet on Saturday that concluded the same day however my winnings were only settled last night. I love the markets and the layout but can't get anything done - I don't remember the last time I placed a bet with ease.

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply16 Apr 2024, 12:18
Official
Hi Lebohang,  Thank you for your review and for your patience in awaiting a follow-up from us.   We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.  Regards, Betway Team 
Betway - South Africa
Betway - South Africa's reply16 Apr 2024, 12:35
Official
Hi Lebohang, 
 Thank you for taking the time to share your feedback on the Betway website. We value your input and apologize for any inconvenience caused by technical issues.

We understand that encountering bugs and layout concerns can be frustrating.  Please know that our dedicated technical team works around the clock to identify and resolve these issues promptly.  We appreciate your patience as we strive for continuous improvement.

At Betway, we take all feedback seriously, be it positive, constructive, or critical. It helps us identify areas for growth and ensure we're providing the best possible service and betting platform for our valued customers.

We're glad you're part of the Betway family and share the thrill and love of the game with us.  If you experience any further issues or require assistance, please don't hesitate to contact us directly through our various channels:

Reply to this message.
Thank you again for your feedback.  We are committed to providing a seamless and enjoyable experience for all our customers. 

Regards,Betway Team