DS
Daniella S

1 reviews | Active since Jan 2022

14 Nov 2024, 10:38

Tired of betway

<div>Once again disappointing that I won 800 yesterday I requested a eft to my acc it never went to my account instead I got a voucher sent to me that I did not request then I got to the atm to withdraw the winnings then I get told that the voucher was already redeemed how dose someone withdraw your voucher how dose someone receive your money when you haven't given your account details out ect then get told that betway is not responsible this ....&nbsp; I'm beyond my self I've lost 1800 in total get my account locked just to resend fica documents change all details and password just for the same thing to happen again betway should be responsible for the lost of customers money and should give the money back as there website Is not secure that anyone can heck there sites to get clients details and account information.</div>

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Replies (2)
Betway - South Africa
Betway - South Africa's reply14 Nov 2024, 11:01
Official
Hi Daniella, 
 
Thank you for your review, we appreciate the time you took to raise this matter. 

With that said, your protection and well-being are always of the utmost importance to us. 
 
We are sorry to see you want to close your Betway Account, however, would you kindly be able to notify us why you would like to have the account locked? 
  
Was there perhaps something you did not enjoy about Betway or did you experience service below your expectations or is there something else you would like to bring to our attention? 
 
Your feedback in this regard would be greatly appreciated but should you still wish to have the account locked, kindly confirm the following details: 
·         Betway Account Number  
·         Full name and surname 
·         ID / passport number 
·         Email address 
·         Amount of last deposit 
·         Method of last deposit (Ozow, SID, Card, EFT, Voucher, etc.) 
·         Last game played (Sport, Live games, Lucky number, Betgames, Jika) 
·         Amount of last wager 
  
Looking forward to hearing from you soon. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards, 
Betway Team 

Betway - South Africa
Betway - South Africa's reply15 Nov 2024, 07:30
Official
Hi Daniella, 

Thank you for your review and for your patience in awaiting a follow-up from us. 

Kindly note the relevant department will be in contact with you regarding your account.

Regards,
Betway Team