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ntsieni R

1 reviews | Active since Mar 2015

08 May 2023, 18:45

Tickets not cleared after 24hours

A canceled match tickets not cleared way after 24hours.

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Replies (6)
Betway - South Africa
Betway - South Africa's reply09 May 2023, 05:56
Official
Hi Ntsieni,

Thank you for your review and for your patience in awaiting a follow up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,
Betway Team
nR
ntsieni R's update09 May 2023, 08:02
Reviewer Update
How long does it take to refund a canceled match at betway?
Betway - South Africa
Betway - South Africa's reply09 May 2023, 08:41
Official
Hi Ntsieni,

Popular or know leagues, standard resulting time is within 24 hours.

Leagues not known to many, and generally don't have large coverage, turnaround time on those is 48 hours, prior to voiding bets and refund execution. 

Regards,
Betway Team
nR
ntsieni R's update09 May 2023, 09:04
Reviewer Update
I hear all that, can you than please cancel my ticlets.
nR
ntsieni R's update09 May 2023, 16:05
Reviewer Update
It's been over 48 hours what's the excuse of not refunding my money?
Betway - South Africa
Betway - South Africa's reply10 May 2023, 07:39
Official
Hi Ntsieni,

Please excuse the delayed reply - the inconvenience caused and the frustration endured.

All the betslips in question were voided as per process, place you back in your pre-wager position.

The total stake refunded R362 into your Betway account, completed yesterday (09 May 2023)

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards,Betway Team