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Hi Tshimama,    Thank you for your review and patience in awaiting a follow-up from us.   We would like to advise that your account is currently under a standard review, a routine process to ensure compliance with regulatory and operational requirements. Rest assured, this process is in line with Betway South Africa Terms And Conditions.  We know this can be inconvenient, and we're working to resolve it. Once this review has been concluded, the relevant department will provide you with feedback directly.  Kindly allow us some time to provide updates on your account. Thanks for your patience and for choosing Betway.  And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage   Regards,  Betway Team