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MS
Mason S

1 reviews | Active since Oct 2025

01 Oct 2025, 16:29

They Do Not Want To Refund with full evidence peovided

I spoke to Kamogelo since 14:30 until 16H30 trying to resolve a refund case then spoke to Betty they asked me to send them over 2 different screenshots and advised me on multiple troubleshoot methods but clearly on the transaction history it has been removed yes it does show the last balances before the game jus shut down completely

0
Replies (6)
MS
Mason S's update01 Oct 2025, 16:31
Reviewer Update
I still did not get a reply nor a refund they just play around between different agents asking and instructing me to do different things when I clearly captured the error message about the wallet whereby it can jus be traced and they should refund me
Betway - South Africa
Betway - South Africa's reply02 Oct 2025, 05:53
Official
Hi Mason,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Regards,
Betway Team 
MS
Mason S's update13 Oct 2025, 12:44
Reviewer Update
Still the matter has not been resolved
Betway - South Africa
Betway - South Africa's reply15 Oct 2025, 09:42
Official
 Hi Mason,  
  
Thank you for your review and for your patience in awaiting a follow-up from us.  
   
We have tried reaching out to you, sadly to no avail, on October 2nd
 
Kindly advise on a suitable time or an alternative number for us to contact you to discuss the matter further. 
 
Your response will be greatly appreciated. 
  
Regards,  
Betway Team  
MS
Mason S's update15 Oct 2025, 16:39
Reviewer Update
My number is *** and I have never received a call from you guys
MS
Mason S's update15 Oct 2025, 16:40
Reviewer Update
I have never received a reply from you guys my number is the same number in which I log on with and you can contact me at any time during the week or on weekends