THE WORST CUSTOMER SERVICE EVER

If I could I would rate the service as half a star or even none at all. My account was hacked and more than 3 days ago I called in, I was instructed to send documentation for FICA verification, I did that and I was told the turnaround time would be 24-48 working hours but now it’s well over 48 hours with no actual resolution in sight just empty promises. All the agents I spoke with sound like they are reading from a script and have no idea what they are talking about